Customer Service Officer

2 weeks ago

Sydney, New South Wales, Australia Australian Outdoor Living Full time $40,000 - $60,000 per year

If you're looking for a role that lets you connect with customers and help drive sales in a supportive team, this is the opportunity for you

ABOUT US:

Australian Outdoor Living, a family-owned and operated business, has proudly served homeowners across the nation for 20 years, building a reputation as a trusted leader in the home improvement industry.  With 6 strategically located branches nationally, we bring our expertise and high-quality products to communities across Australia.  Our comprehensive range of outdoor home improvement solutions caters to diverse needs and budgets, we enhance our homeowners outdoor living spaces.

ABOUT THE ROLE:

As a Customer Service Officer, you'll play a key role in supporting both our customers and sales teams.

Key Responsibilities include:

  • Scheduling customer appointments for sales team
  • Manage event planning for all pop-up and home show displays
  • Provide exceptional customer service and answer any customer queries
  • Data entry of lead generation and performance data
  • Assist Office Manager and General Manager with general administration

ABOUT YOU:

  • Previous experience in lead generation, outbound and inbound sales (highly desirable)
  • Passionate about sales and responds positively to sales targets
  • Punctual, reliable, and self-motivated
  • Able to work effectively both within a team environment and independently.
  • Excellent verbal and written communication skills
  • Exceptional attention to detail
  • Availability to work full-time hours over a five-and-a-half-day rotating roster

WHAT WE CAN OFFER:

  • Inbound enquiries - no cold calling required
  • Weekly bonus incentives
  • Comprehensive training, development, and support
  • Onsite parking
  • A fun, vibrant team culture with regular social events
  • Access to our Employee Assistance Program and annual flu vaccinations

To apply, please submit your application via seek with your resume and a cover letter outlining why you'd be a perfect fit for this role.

Please note that only shortlisted candidates will be contacted Australian Outdoor Living is an equal opportunity and non-discriminatory employer and encourages applicants from diverse cultures and backgrounds to apply. Applicants must have the right to work in Australia.

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