Customer Care Coordinator

About GRAF Australia

At GRAF, we're leading the way in sustainable water management – with innovation, passion, and purpose. As a global name with a strong local footprint, we supply cutting-edge water solutions to residential, commercial, and civil construction sectors across Australia.

From rainwater tanks and infiltration systems to advanced pumping stations, our products are trusted by builders, plumbers, and industry professionals who care about quality, performance, and sustainability. With a strong commitment to technical excellence and a collaborative team culture, GRAF offers a workplace where you can thrive, grow, and make a real impact.

Why You'll Love Working With Us

Internationally respected brand with local operations across Australia

Competitive salary package + super + bonuses

Supportive, down-to-earth team that values collaboration and knowledge-sharing

Comprehensive on-the-job training and access to external training courses

Clear opportunities for progression as the business continues to grow rapidly

Birthday Day off – because we believe that you deserve to celebrate you

Annual wellness incentive budgets to support your health and wellbeing

Access to our Employee Assistance Program (EAP) for you and your immediate family

Access to our wellness program - virtual seminars and app (meal plans, workout programs + wellness resources)

A growing business with stability, purpose, and a strong pipeline of projects

About the Role

We're on the lookout for a
Customer Care Coordinator
to join our team in
Northfield, Adelaide, South Australia
. This role is perfect for someone with strong customer service experience who enjoys solving problems, building relationships, and being the go-to person customers rely on.

You'll be the first point of contact for builders, plumbers, contractors, and distributors — helping them with enquiries, coordinating orders, and ensuring they get the support they need. Don't worry if you don't have technical product knowledge yet — we'll provide training to help you learn our range and develop the confidence to assist customers.

This is a hands-on role where you'll work closely with our logistics, warehouse, and sales teams to make sure customer needs are met with speed, accuracy, and care. If you're looking to build your skills and career in a supportive environment, this is a fantastic opportunity for you.

What You'll Be Doing

• Answer inbound calls and emails, providing friendly and professional support
• Assist customers with product enquiries, orders, and basic troubleshooting
• Prepare quotes and follow up with customers to ensure satisfaction
• Coordinate between warehouse, logistics, and external sales teams
• Keep CRM and order records accurate and up to date
• Build and maintain strong relationships with trade customers
• Proactively look for ways to improve customer experience

What You'll Bring

• Strong communication skills – both over the phone and in writing
• A customer-first attitude with a genuine desire to help and solve problems
• Previous experience in customer service, customer-facing admin, or call-centre type roles
• Willingness to learn technical product information with training
• High attention to detail and good computer skills (Microsoft 365 essential)
• Organised, reliable, and comfortable managing multiple priorities

Bonus Points If You Have

• Experience working with trade, construction, or B2B customers
• Familiarity with CRM systems
• A proactive mindset for improving processes

If you're looking for a role where you can
grow your career, learn new skills, and be part of a supportive team
, we'd love to hear from you.