Customer Care Coordinator

2 weeks ago

Greater Adelaide Area, Australia GRAF Australia Full time $55,000 - $70,000 per year

About GRAF Australia

At GRAF, we're leading the way in sustainable water management – with innovation, passion, and purpose. As a global name with a strong local footprint, we supply cutting-edge water solutions to residential, commercial, and civil construction sectors across Australia.

From rainwater tanks and infiltration systems to advanced pumping stations, our products are trusted by builders, plumbers, and industry professionals who care about quality, performance, and sustainability. With a strong commitment to technical excellence and a collaborative team culture, GRAF offers a workplace where you can thrive, grow, and make a real impact.

Why You'll Love Working With Us

Internationally respected brand with local operations across Australia

Competitive salary package + super + bonuses

Supportive, down-to-earth team that values collaboration and knowledge-sharing

Comprehensive on-the-job training and access to external training courses

Clear opportunities for progression as the business continues to grow rapidly

Birthday Day off – because we believe that you deserve to celebrate you

Annual wellness incentive budgets to support your health and wellbeing

Access to our Employee Assistance Program (EAP) for you and your immediate family

Access to our wellness program - virtual seminars and app (meal plans, workout programs + wellness resources)

A growing business with stability, purpose, and a strong pipeline of projects

About the Role

We're on the lookout for a
Customer Care Coordinator
to join our team in
Northfield, Adelaide, South Australia
. This role is perfect for someone with strong customer service experience who enjoys solving problems, building relationships, and being the go-to person customers rely on.

You'll be the first point of contact for builders, plumbers, contractors, and distributors — helping them with enquiries, coordinating orders, and ensuring they get the support they need. Don't worry if you don't have technical product knowledge yet — we'll provide training to help you learn our range and develop the confidence to assist customers.

This is a hands-on role where you'll work closely with our logistics, warehouse, and sales teams to make sure customer needs are met with speed, accuracy, and care. If you're looking to build your skills and career in a supportive environment, this is a fantastic opportunity for you.

What You'll Be Doing

  • Answer inbound calls and emails, providing friendly and professional support
  • Assist customers with product enquiries, orders, and basic troubleshooting
  • Prepare quotes and follow up with customers to ensure satisfaction
  • Coordinate between warehouse, logistics, and external sales teams
  • Keep CRM and order records accurate and up to date
  • Build and maintain strong relationships with trade customers
  • Proactively look for ways to improve customer experience

What You'll Bring

  • Strong communication skills – both over the phone and in writing
  • A customer-first attitude with a genuine desire to help and solve problems
  • Previous experience in customer service, customer-facing admin, or call-centre type roles
  • Willingness to learn technical product information with training
  • High attention to detail and good computer skills (Microsoft 365 essential)
  • Organised, reliable, and comfortable managing multiple priorities

Bonus Points If You Have

  • Experience working with trade, construction, or B2B customers
  • Familiarity with CRM systems
  • A proactive mindset for improving processes

If you're looking for a role where you can
grow your career, learn new skills, and be part of a supportive team
, we'd love to hear from you.

  • Family Day Care Coordinator

    1 week ago

    Greater Brisbane Area, Australia Excellence In Care FDC Full time $76,800 - $103,200 per year

    Join Our Team as a Coordinator – Camira Office + Regional Travel Adventure(Camira, QLD – with 3–5 trips a year to Mackay & Moranbah)At Excellence in Care (EIC), we believe in doing more than just meeting the standard — we exceed it Proudly rated Exceeding the National Quality Standard, we've been supporting educators across South-East Queensland...

  • Care Coordinator

    2 weeks ago

    Greater Melbourne Area, Australia St Vincent's Health Australia Full time $90,000 - $120,000 per year

    Job Description:Our St Vincent's Virtual & Home program is growing, providing the opportunity for more people to receive high quality clinical care at home. Integrated with the St Vincent's hospital and community care network we are a multidisciplinary team of physicians, allied health, nursing and personal care workers supporting individuals to leave...

  • Customer Service Rostering Coordinators

    1 week ago

    North Adelaide, Australia Accept Care Full time

    ACCEPT CARE - Calling _**Customer Service Coordinators (full and part-time opportunities) **_to be a part of our enthusiastic and professional team based in leafy North Adelaide location._ - Our company is founded on quality service provision to enable people to improve their quality of life with excellent in-home care. We deliver an array of supports and...

  • Care Coordinator

    7 days ago

    Greater Melbourne Area, Australia St Vincent's Health Australia Full time $60,000 - $120,000 per year

    Job Description:Fitzroy locationChallenging and rewarding work environmentBest practice implementationWork for one of Australia's leading hospital groupsFixed Term / Part Time until March positions available)About The RoleThe Care coordinator BHHP will provide person centered care coordination for clients living with complex psycho-social chronic healthcare...

  • Care Manager

    7 days ago

    Greater Melbourne Area, Australia Clarice Care Full time $90,000 - $120,000 per year

    Care Manager (Product & Vision)AtClarice Care, we're building a new way for families tocoordinate care, stay connected, and reduce loneliness in ageing.This isn't a traditional care manager role. You won't be rostering staff or managing clients. You'll be shaping ourproduct experience, making sure it truly works for families, carers, and carees.What you'll...

  • Care Support Associate

    1 week ago

    Greater Adelaide SA, Australia Homage Care Full time

    Here at Homage, we are on a mission to change the way people access and receive their homage-care. We're a tech start-up using our smart technology to help our customers manage their care, the way they want it - recovering with grace, control & dignity. So, what will be your part in our Mission? As a Care Support Associate, you will be maintaining and...

  • Senior Physiotherapist/Care Coordinator

    4 days ago

    Greater Melbourne Area, Australia St Vincent's Health Australia Full time $80,000 - $120,000 per year

    Job Description:Senior leadership opportunityExcellent benefits including salary packagingChallenging and rewarding work environmentPermanent / Part Time position (32 hours per week)About The RoleThe Care Coordinator/Senior Clinician physiotherapy, in addition to providing care coordination and discipline specific clinical services to complex care clients,...

  • Customer CARe Advisor

    2 weeks ago

    Adelaide, South Australia CARe Automotive Group Full time $60,000 - $80,000 per year

    About Us:CARe is the newest entrant within the field of Collision and Accident Repair Expertise, bringing an innovative approach to the supply chain for drivable repairs and delivering efficient quality outcomes for our customers. In partnership with industry leading insurers, CARe has a strong business model and further expansion opportunities on the...

  • Property Operations Coordinator

    2 days ago

    Greater Adelaide SA, Australia Baptist Care SA Full time

    **About us**: Baptist Care SA works collaboratively with South Australians from all walks of life. We provide Camping and Adventure Programs, Disability Services, Homelessness Services, Out of Home Care and Youth, Family and Community Programs. We are committed to finding a way forward for everyone we serve and supporting them to achieve their life goals. We...

  • Client Engagement Coordinator

    2 weeks ago

    Greater Adelaide SA, Australia Hazel Home Care Full time

    **Hazel Home Care** is a well-established Community Aged Care Provider and is seeking an ambitious and highly motivated **Client Engagement Coordinator** who is the first point of contact for new home care package clients. You will be responsible for ensuring clients are guided through the initial stages of their home care journey, providing comprehensive...