D365 F&O Functional Consultant – CRM and Pricing

3 days ago

Melbourne, Victoria, Australia Armstrong Flooring Full time $90,000 - $120,000 per year

D365 CE Functional Consultant – CRM and Pricing

  • Long established manufacturing and flooring distribution business undertaking digital transformation
  • Partner with users to design and configure D365 CE CRM Sales, pricing  and related applications and improved business processes
  • Permanent full time position

Fantastic opportunity for an experienced D365 CE functional consultant to assume a pivotal role in the initial implementation and on-going development of Armstrong Flooring's new CRM and pricing applications

About Us

Armstrong Flooring is one of Australia's oldest and leading distributors of hard flooring for both commercial and residential markets.  Operating in Australia since the 1960's, Armstrong Flooring is Australia's only manufacturer of commercial vinyl flooring at its Braeside manufacturing facility, with a distribution centre in Queensland and national Australian and New Zealand sales teams.

Having recently been purchased by a well known Australian family, the business is undergoing a digital transformation during a period of rapid growth in the Australian and New Zealand flooring market and requires a functional consultant with vision and enthusiasm to partner with users for the smooth and effective transition of Armstrong Flooring's CRM from Salesforce to Microsoft Dynamics CE, further developing the CRM and pricing modules while maximising all processing, automation and reporting improvement opportunities.

The Role

You will report to the Business Systems Manager. Initially your primary responsibility will be to collaborate/partner with users to understand their needs and Armstrong Flooring's future CRM system requirements and simplification of pricing structures, developing effective solutions and ensuring seamless integration of D365 throughout the business.

This will include:

  • Developing and configuring various processes within Dynamics 365 CE to meet business needs
  • Functional analysis and design discussions, advising business users on the use of the solutions based on best practices and the business processes
  • Work closely with Subject Matter Experts (SMEs) to design and implement optimal business processes using D365.
  • Identify solution gaps, complete Joint Application Design workshops and prepare functional design documentation
  • Participate in testing and quality assurance activities
  • Provide end-user training and support
  • Assist in troubleshooting and resolving issues during and after implementation

About You

You will possess the following qualifications:

  • 3+ years of proven experience in implementing and configuring Dynamics 365 CE in particular Retail and Commerce and Sales and Marketing modules
  • Demonstrated ability to deliver training
  • Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions. Strong communication and interpersonal skills are essential.
  • Experience with data migration and system integration
  • Knowledge of Microsoft Power Platform and Azure is desirable

Excellent remuneration package based on experience is on offer.

If you think this role sounds like you, please apply on line with a covering letter setting out your interest in the role.  If you would like to learn more about the role, feel free to have an initial confidential conversation with our Head of HR, Susan Rechenberg-Dupe, on

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