Advisor

Advisor – Fines and Debt | Clerk Grade 7/8
Employment Type: Ongoing/ Permanent role
Location:Hybrid working (based in NSW)
Division:Revenue NSW – Fines and Debt

 
Are you passionate about driving continuous improvements and supporting
teams to deliver on quality outcomes for our business and customers? Then join our
dynamic Process and Recoveries team.

About the Role
An Advisor within
Process and Recoveries provides support across operational teams who manage a
large variety of work queues. The Advisor has an emphasis on improving the
end-to-end experience and overall outcomes for customers with a focus on system
optimisation, streamlined processes and increased functionality.
The role will support
the delivery of business-related projects and initiatives, drive quality
outcomes, manage data analysis and implement operational change.

Key Responsibilities

• Collaboration across Operations to increase awareness of business
  process (closely working with other teams to improve processes)
• Support the delivery of key initiatives across a broad portfolio of complex projects that will deliver on the Organisation's priorities
• Managing complex, sensitive information and consultations and building trust with diverse stakeholders and partners within agreed timeframes, considering their varying expectations, viewpoints and interests
• Share information across teams and units to enable informed decision making
• Tailor communication to diverse audiences
• Support research and recommendations from data and customer insights to support evidence-based operational planning and decision making
• Ensuring all operational activities adhere to relevant compliance standards, policies, and procedures through regular monitoring, documentation, and reporting
• Maintain comprehensive and up to date knowledge of legislation, policies, procedures and business rules
• Contribute to change through continuous improvement and innovation.

Skills Required

• You possess an inquiring and investigative mindset and show
  evidence of critical thinking and problem solving.]
• You have excellent collaboration and communication skills; be willing to listen to varying views from multiple stakeholders and develop workable solutions.
• You possess excellent written and verbal communication skills with a high level of attention to detail
• A proven ability to manage conflicting priorities, working to deadlines and be empathetic towards operational demands
• Demonstrating experience in supporting high profile and complex business projects or initiatives with cross functional stakeholders
• Demonstrating your ability to maintain stable performance under pressure and/or opposition (such as time pressure, ambiguity, uncertainty, and stakeholder resistance)
• Ability to understand and interpret the Legislation under which we work
•  Critical thinking skills to work through challenging situations and seek alternatives to resolve complex issues

Why Join Us?

•  Be part of a team that values innovation,
  collaboration, and continuous improvement.
• Flexible hybrid working arrangements.
•  Opportunity to contribute to impactful
  projects that benefit NSW communities.

Why Revenue NSW?
About Revenue NSW

Revenue NSW is the state's
principal revenue management agency and a proud part of the Department of
Customer Service. Our mission is to contribute to a prosperous, safe, and fair
society by collecting revenue, resolving fines, administering grants, and
recovering debt—ensuring vital services are funded and communities are
supported.

We're proud of our diverse,
inclusive, and regionally connected team, and we embrace flexible working
arrangements that support work-life balance. This role can be based at any of
our offices across NSW, including Parramatta, Lithgow, Maitland, Gosford, or
Wollongong—giving you the freedom to work where it suits you best.

Salary Grade 7/8, with the base salary for this role starting
at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Neha Bajaj via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: 5th September 2025, Friday at 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process