Senior Advisor

Clerk Grade: 9/10 
Employment Type: Ongoing/Permanent,  Full-time 
Hybrid vs
In-office requirements: Work principally in the
office either Maitland, Parramatta, Lithgow or Gosford 

An exciting opportunity has emerged to join the Client
Experience and Integration team within the Fines and Debts
business unit at Revenue NSW. We're seeking a dynamic Senior
Advisor to lead onboarding initiatives for new business partners in
the State Debt portfolio.

What You'll Do

•  Lead the end-to-end onboarding of new
  business partners into State Debt
• Manage a small team, fostering a
  collaborative and high-performing culture
• Maintain governance frameworks and ensure
  quality assurance across onboarding processes
• Drive continuous improvement and
  contribute to strategic forums and working groups
• Coordinate projects and manage
  stakeholder relationships across internal and external networks

What We're Looking For

•  Strong background in debt
  management and collections
• Demonstrated people leadership 
• Skilled in project coordination, SharePoint,
  and JIRA
• Excellent stakeholder engagement and
  teamwork capabilities
• Agile mindset with a commitment to
  customer-focused service delivery
  

Why Join Us?

•  Inclusive and flexible work environment
• Opportunity to make a meaningful impact
  on State Debt performance
• Supportive team culture with professional
  development pathways
  

About Revenue NSW 

Revenue NSW is the state's
principal revenue management agency and a proud part of the Department of
Customer Service. Our mission is to contribute to a prosperous, safe, and fair
society by collecting revenue, resolving fines, administering grants, and recovering
debt—ensuring vital services are funded and communities are supported. 

We're proud of our diverse,
inclusive, and regionally connected team, and we embrace flexible working
arrangements that support work-life balance. This role can be based at any of
our offices across NSW, including Parramatta, Lithgow, Maitland, Gosford, or
Wollongong—giving you the freedom to work where it suits you best. 

Salary Grade 9/10, with the base salary for this role starting
at $129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Neha Bajaj via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: 9th September 2025, Tuesday

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process