Admissions & Recruitment Officer

Maternity Leave position - 12 month contract (based at either our Brisbane City or Gold Coast campuses).

About the role

Griffith College is currently seeking an Admissions and Recruitment Officer to join our team on a 12-month contract. This position provides expert support to education agents and students in relation to applications and entry requirements. To achieve these objectives, the Admissions and Recruitment Officer needs to be a team player, highly organised, able to communicate effectively, have good attention to detail and a strong commitment to customer service.

Key responsibilities and duties:

• Maintain up to date knowledge of changes in relation to international qualifications, education systems, institution credentials, credit precedents and regulatory requirements
• Assess applications from international and domestic applicants, screen for Genuine Student (GS) Requirements from high risk countries, generate Letters of Offer and issue and manage Confirmation of Enrolments (CoEs)
• Coordinate with the Marketing Manager with the Lead conversion process as appropriate
• Liaise with education agents onshore and offshore and Navitas Source Country Offices in regard to applications, visas, applicant information and enrolments such as:
• Implement interaction via phone, email, sms etc.
• Manage or respond to enquiries or applications from agents or direct applicants
• Identify and allocate applicant enquiries to agents
• Provide information packs to applicants
• Facilitate resolution of issues raised by agents
• Undertake Academic verification and confirm entry levels with University Partner as necessary
• Facilitate payments
• Update and maintain student records and contribute to alignment of systems/records with University partner
• Contribute to refinement of admissions guidelines as established in policy and procedure
• Develop and maintain strong, effective and enduring partner relationships with agents, University partner and Navitas stakeholders
• Participate in recruitment activities as required

Essential:

• Relevant qualifications and demonstrated work experience OR significant work experience within the education industry or related area
• An understanding of the Australian tertiary education system as well as knowledge of or the ability to quickly acquire knowledge of, the regulatory framework relating to international students
• Excellent oral and written communication skills; strong interpersonal skills including the ability to deal effectively with clients by phone, e-mail and in person
• High level computer skills including an understanding of and experience in using various student management systems
• Demonstrated commitment to the provision of a high quality client-focused service
• Demonstrated strong attention to detail and ability to manage a high volume of tasks with competing priorities in an organized manner and within strict deadlines
• Demonstrated written communication skills that enable the appointee to accurately and independently prepare basic written correspondence on a range of student admissions matters
• Demonstrated ability to work as a productive member of a team

Desirable:

• Experience in processing applications
• Knowledge of admissions policies and procedures pertaining to administration and admission of undergraduate students, both local and international
• Proficiency in a second language (in addition to English) is an advantage

What we can offer

• We offer careers across our global operations
• We recognise and reward
• We understand the importance of showing appreciation
• We care for you. We offer a range of employee benefits, support to help you be your best, and flexibility, to help us all thrive
• Navitas is where work has meaning. Our impact is far-reaching – we create lasting legacies for students and communities
• Access to LinkedIn Learning for your development

Diversity Equity and Inclusion

• At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.
• We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.

How to Apply

Applicants are assessed upon receipt, so you are encouraged to apply now. To view other opportunities, please visit

All applicants must have full working rights within Australia to be considered. Successful candidates depending on their role may be, required to provide a Working with Children Check and undergo a Police Check.