IT Service Desk

2 days ago

Sydney, New South Wales, Australia cf72431c-52d0-498b-8b9c-5e0f6ec221f9 Full time $80,000 - $120,000 per year

About the Business 

We are Australia's largest privately-owned telecommunications company, rapidly growing our MSP business. Our head office is conveniently located in Sydney's CBD. We are currently seeking an experienced Level 2 Service Desk Engineer to join our team.

About the Role 

As a Level 2 Service Desk Engineer, you will support end users and their infrastructure. Your role is to provide both remote and on-site support to clients. You will be primarily responsible for supporting clients Desktops, VoIP Services, Network Infrastructure and Mobile Devices. Additionally, you will also assist in configuration & administration of new customer deployments and act as a mentor for our junior level 1 staff.

Key Requirements:

  • Experience in a fast-paced MSP environment and supporting diverse client environments.
  • Strong problem-solving and communication skills.
  • Proficient in Microsoft Windows Desktop administration, installation, and support.
  • Proficient in Microsoft 365 administration.
  • Experience with endpoint security software and cloud security practices.
  • Basic networking experience.
  • Exposure to MSP toolsets like RMM and PSA.
  • Experience with Windows Server and Active Directory (desirable).
  • Experience with Telecommunications services (desirable)
  • Experience with Microsoft Intune/Endpoint Manager (desirable).
  • Experience with macOS (desirable).
  • Relevant industry certifications.

To be Successful in This Role, You Will Have:

  • The ability to effectively prioritize tasks in a high-pressure environment.
  • Ability to work under SLAs and escalation processes.
  • The ability to work autonomously as part of a diverse team.
  • A full and clean driver's license.
  • Comfortable providing remote support and visiting customer sites.
  • Strong adherence to processes and documentation standards.
  • Willingness to participate in an on-call roster.

A desire to learn and grow, with the opportunity to undertake training and certification paths. We are committed to providing successful applicants with learning pathways to develop and advance within the business.

If you are a team player with a passion for technology and a commitment to delivering outstanding support, we want to hear from you

For more information, please apply, and shortlisted candidates will be contacted.

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