Customer Success Executive

12 hours ago

Macquarie Park New South Wales, Australia RedeemX Pty Ltd Full time $60,000 - $100,000 per year
Customer Success Executive

RedeemX Pty Ltd

Macquarie Park, Sydney NSW

Full time- 1 position.

ABOUT US

RedeemX is Australia's leading supplier and developer of  a Customer Experience Management (CXM) platform for the hospitality industry. For over 13 years we have been at the forefront of developing a CXM platform that is powerful, affordable and scalable. Our platform is trusted by over 100+ venues across Australia, including some of the country's biggest brands in our industry. We believe our employees are our best asset so we cultivate a culture of support, growth, flexibility and team spirit in our office.

THE  ROLE

A Customer Success Executive is someone who is technically adept and will be the primary point of contact for any customer concerns regarding product and support. Their purpose is to provide the best customer experience possible, which in turn will result in customer retention and expansion.

The Customer Success Executive's first priority is to be in tune with what the customer needs and what their challenges are. The ultimate goal is making it easy for the customer to take maximum advantage of the product or service they have purchased.

WHAT WE OFFER

Because we thrive on seeing people achieve outstanding results and believe that rewards should match effort, we are offering the right person with drive and enthusiasm the following:

  • Office conveniently located in Macquarie Park
  • Opportunity to advance your skills and career with our growing company.
  • Supportive and friendly team.
  • Attractive remuneration based on skills and experience.
  • The usual tools such as mobile devices, laptop computers etc.
  • Option for Flexible working hours OR Work From Home Office is available.
  • Performance bonus

YOUR RESPONSIBILITY

Based in Sydney, this role will be pivotal in delivering professional, courteous and timely support to our clients via email, phone and online. You will work as part of the Customer Success Team and work closely internally with Operations, Sales and Development teams to ensure customers are trained correctly and are using the latest features. Other key responsibilities will be:

  • Professionally respond within SLAs
  • Provide some virtual and on-site support
  • Occasionally willing to take intrastate and interstate travel to support customers.
  • Record accurately and timely all client activity in the ticketing application
  • Involvement in ongoing development and testing of the software systems
  • Assist other teams internally
  • Develop and deliver Training to all new and existing clients
  • Create Training manuals and videos

ABOUT YOU

This full-time position will suit someone who:

  • Has excellent verbal, written / communication and presentation skills
  • Proficient in computer applications with ability to learn new systems
  • Be tech savvy and systems orientated
  • Ability to work autonomously with guided supervision
  • Highly skilled in proactive problem solving
  • Is accurate, reliable and has a strong work ethic
  • Experience in training others in system use
  • Strong client service skills and people orientated
  • Ability to travel, if required
  • Advanced time management
  • Valid drivers licence

Please send your applications to

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