Customer Success Manager

2 weeks ago

Sydney, New South Wales, Australia RELX Full time $90,000 - $120,000 per year

Customer Success ManagerSydney or Hybrid | Global Leader in Risk, Compliance & Identity Solutions

About the Business

LexisNexis Risk Solutions is the essential partner in risk assessment, helping businesses across financial services, government, telecommunications, fintech, and beyond. From fraud prevention to AML/CTF compliance, identity authentication, and credit risk mitigation — our solutions help organisations solve some of the world's most complex challenges. Learn more:

About the Role

We're looking for a driven Customer Success Manager to join our high-performing APAC team. You'll take ownership of a portfolio of clients, driving retention, renewals, and growth. By building strong relationships, you'll become a trusted advisor — ensuring our customers gain maximum value from our market-leading solutions while identifying opportunities for upsell and cross-sell.

Reporting to the Senior Director, Sales - APAC, this is a permanent full-time role based in Sydney with combined home/office-based arrangements to have flexible work-life balance.

Responsibilities

· Manage a portfolio of accounts, ensuring retention & customer satisfaction

· Build trusted client relationships and anticipate customer needs

· Drive adoption of solutions through proactive success strategies

· Collaborate with Sales & Product teams for seamless onboarding & support

· Identify upsell and cross-sell opportunities and partner with BDMs to close deals

· Monitor customer health and proactively resolve issues

· Gather client insights to support product development & innovation

Requirements

· Proven experience in account management, customer success, or relationship management

· Background in financial crime compliance, fraud, or identity solutions (highly desirable)

· Experience with SaaS/technology solutions and CRM tools (Salesforce preferred)

· Strong communication, presentation, and problem-solving skills

· A team player mindset with a results-driven approach


• Experience working with cross-functional teams, such as operations and product development


• Be results-driven and able to meet or exceed customer satisfaction and retention goals

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:


• Work with an inclusive global company that values flexibility, wellbeing, and career development.


• Discounted Health plan rate and Optical Assistance


• Life insurance and income protection


• Option to buy additional Annual Leave days


• Employee Assistance Program


• Flexible working arrangements


• Benefits for you and your family


• Access to learning and development resources

Learn more about the LexisNexis Risk team and how we work here

Financial Crime Compliance & Risk Management Solutions

Fraud Solutions for Prevention and Identity Management

Take the next step

If you're passionate about helping customers succeed and want to be part of a global leader solving real-world problems, we'd love to hear from you.

Apply today and grow your career with LexisNexis Risk Solutions.

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