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Customer Success Manager
2 weeks ago
Customer Success Manager - AI Supply Chain SaaS
Are you an experienced Customer Success Manager ready to make a significant impact? Our client is a globally expanding tech vendor wanting to add a dedicated and proactive CSM to join the team. As a key member of their expanding team, you'll be instrumental in shaping client relationships and ensuring their long-term success with our innovative AI solution.
You'll be a crucial partner to our clients, ensuring they get maximum value from our product. If you are passionate about building strong relationships, driving adoption, and being a trusted advisor, this is the perfect opportunity to help shape our growth in a booming industry.
Responsibilities:
- Serve as a trusted advisor and primary point of contact for a portfolio of enterprise clients, with a focus on the retail and e-commerce sectors.
- Drive adoption and value by understanding client business objectives and challenges to ensure they achieve success with their AI Supply Chain solution.
- Proactively manage customer health and engagement, identifying and mitigating risks to reduce churn.
- Conduct regular business reviews to demonstrate ROI, share best practices, and identify opportunities for account expansion.
- Collaborate with internal teams like sales, product, and support to ensure a seamless and positive customer journey.
- Act as the voice of the customer, providing valuable feedback to our product teams to help guide future development.
- Maintain accurate records of all customer interactions and health metrics in the CRM system.
- Stay updated on industry trends and product developments to effectively advise clients.
What We're Looking For:
- 3+ years of experience in a customer success or account management role, preferably within a SaaS environment.
- A proven ability to build and maintain strong, long-lasting relationships with enterprise clients.
- Experience working with clients in the retail and e-commerce industries is highly preferred.
- Excellent communication, presentation, and negotiation skills.
- A proactive, results-oriented, and self-motivated mindset.
What's in it for you?
- $100,000-$130,000 + Super % Bonus
- The chance to work with an innovative and in-demand AI solution.
- Be part of a dynamic, supportive, and high-performing team.
- Significant opportunities for career growth and advancement as we build our regional presence.
If you're ready to make a significant impact and help us build a world-class customer success function, we want to hear from you.
Click 'Apply Now' or send your CV to either or
