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Client Manager

2 weeks ago

Sydney, New South Wales, Australia Spark Foundry Australia Full time $80,000 - $120,000 per year

Company Description

At Spark Foundry we bring HEAT to brands, Higher Engagement, Affinity and Transaction. Engagement with consumers, customers and stakeholders, affinity with brands, and transactions, that materially impact our client's businesses. Spark is uniquely positioned to deliver HEAT because we have an aligned set of beliefs that guide how we navigate a changing media landscape, a structure that is designed for total accountability and a repeatable methodology to bake continuous improvement into everything we do.

In order to bring this vision to life, we seek alignment around key values from our talent. Diverse thinkers with diverse thinking—what we call Allsorts—are essential to tackle challenges through the lens of different disciplines and perspectives. To succeed at Spark, you must thrive on the belief that great ideas are only great if they work. It's not enough to be new, cool, or interesting; our solutions must drive business results. You need to embrace both the art and the evidence—right and left brain, imagination and activation, insight and technology in the pursuit of big ideas that are forensically measured. If you are motivated by these values, we welcome you to apply to become a Sparkie.

Overview

The purpose of the Client Manager role is to create media strategy and implementation recommendations across all media for their clients and oversee the delivery of all campaigns.

This role requires skills in creativity, media planning, media marketplace, tools and market dynamics. They must ensure attention to detail in all facets of their teams work and take responsibility for any errors that occur. The Client Manager is also responsible for directly managing any Co-ordinators and Planning Executives within the client team and supporting the senior client leads in managing the client relationship through regular communication, presentations, WIP's, and financial process.

Client Management

  • Pro-actively manage the development of media initiatives which satisfy client objectives within the given timeframes
  • Support Directors in helping clients achieve their business objectives, even if they're not directly related to a current brief. For example, setting up a schedule of training modules on different media innovations, or collation of regular updates / state-of-play reports on current media channels.
  • Raise potential issues within client portfolio with Directors / Client Partners well in advance of 'boiling point' of an issue.

Team Management

  • Assist in training of coordinator and Planning Executives in planning fundamentals, creative thinking and core job functions.
  • Manage day to day tasks and workloads of coordinator as well as Planning Executives.
  • Communication across the group including key input to WIP meetings, writing contact reports from client meetings and generally ensuring the team are aware of the status and progress on the client portfolio.

Team Development

  • Assist in leading, inspiring and motivating the team to work collectively on the client's vision and objectives.
  • Live the Spark values and ensures this behaviour filters through and is demonstrated to their team.
  • Delegate and provide appropriate guidance / mentoring to enable team members to perform their roles effectively.

Financial Monitoring & Management

  • Diligently performs regular reconciliations on campaign plan media spends with Activations team.
  • Understands how client/agency contract agreements may impact a campaign and can contribute to forecasting and other important financial tasks.
  • Have ownership of the billings and approvals process on individual accounts.

Skills & Experience

  • 4-6 years experience
  • Preferably a University degree or higher education qualifications
  • Expert across the following Office platforms: Word, PowerPoint and Excel
  • Possess sound financial management skills
  • Strong media understanding including an understanding and experience in using the full suite of media planning and measurement tools

Behaviours

  • Passionate about the media and advertising industry with an interest in new technology
  • Confident and engaging interpersonal, presentation and communication skills, able to guide and influence key stakeholders.
  • Ability to keep themselves and their team accountable for their outputs
  • Strong organisational skills with the ability to juggle multiple priorities
  • Able to think creatively, laterally and conceptually
  • Develops professional relationships with media partners, understanding the information sharing boundaries
  • Attention to detail that is second to none

Additional Information

Publicis Groupe benefits: Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world's most progressive and dynamic modern communications businesses. You can learn more about us at

Enjoy all the perks that come with our network offering:

  • A comprehensive Wholeself program supporting physical, mindful, and financial wellbeing.
  • A creative, lively, and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach — "working your way with us."
  • Access to our Global AI Platform Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
  • Extensive Learning & Development opportunities including more than 15,000 learning programs via our online learning platform, Marcel Classes.
  • A culture of open feedback and support to reach your goals through our Career Conversations program.
  • A committed Diversity, Equality, and Inclusion strategy driven through our Viva Women, Égalité, enABLE, EmbRACE, and Écologique committees.
  • Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave after 2 years of service.
  • Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
  • Parental leave policy with up to 18 weeks based on tenure, paid primary carer leave, secondary carer swap, and Cub Care leave.
  • Access to counsellors, psychologists, and professionals through Sonder, an all-in-one digital wellbeing technology platform designed to support psychological, medical & safety needs.
  • A workplace that stands together to provide a more open, supportive, and recovery-forward culture for all employees with life-threatening illnesses. Read more about our Working With Cancer Pledge:
  • Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation, and the Australian Disability Network.

If you don't tick every box in this ad, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity rather than ticking boxes — so if this role resonates with you, please apply.

Diversity. Inclusion. Equity. More than just words; these are part of our DNA. At Publicis Groupe, we are committed to the inclusion and recognition of all people regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status, and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture and solutions.

Uniqueness is powerful; without it, we wouldn't be where we are today. So be you — we like it that way.

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via ; your personal information will be kept confidential.