Product Specialist

2 days ago

Coffs Harbour, New South Wales, Australia Independent Living Specialists Full time

About ILS

Independent Living Specialists (ILS) has evolved over the last 20 years to be the largest supplier of Assistive Technology equipment in Australia. We have 60 stores and over 700 team members located in the ACT, NSW, Queensland, Victoria and South Australia, and are continuing to expand our footprint.

Our AT Equipment Specialists are experts in Assistive Technology and equipment prescription. Committed to delivering exceptional services, our team work alongside the wider allied health community, as well as the general public, hospitals, and residential aged care facilities across Australia. In doing so, we champion comfort, dignity, independence and improved quality of life.

Are you ready to take the next step in your career? ILS is seeking a motivated and customer-focused Equipment Product Specialist to join our dynamic team servicing Coffs Harbour, Grafton and Clarence Valley region and surrounds. This is your chance to make a real impact in the community while building a rewarding future with one of Australia's leading healthcare equipment providers.

About The Role

As part of our Light Rehab / Home and Community Care Team, you will play a vital role in helping clients achieve greater independence and improved quality of life. Drawing on your product expertise and people skills, you will provide tailored equipment solutions to deliver the best clinical outcomes while building and maintaining strong partnerships with allied health professionals, clients and carers.

Your Responsibilities
  • Selling Assistive Technology equipment to a wide range of clients in the community.
  • Conduct informative equipment trials on our broad range of Assistive Technology products.
  • Build and maintain strong relationships with allied health professionals and clients through exceptional customer service and product expertise.
  • Create new business opportunities by delivering clinical education sessions and product in-service events for both new and existing referrers.
  • Achieve and exceed sales targets and key performance indicators to drive growth and business success.
Required Skills
  • Experience in the Aged Care and/or Disability sector is highly desirable, with a genuine passion for improving client outcomes.
  • Background in sales or customer-facing roles preferred, with confidence in conducting product trials.
  • Demonstrated success in building and maintaining strong customer relationships.
  • Ability to provide education and support health professionals, clients, and their families, ensuring clear understanding of equipment benefits and applications.
  • Empathetic and client-focused approach.
  • Outstanding communication skills, both verbal and written, with the ability to engage diverse audiences and build trusted relationships.
  • Strong organisational and time management skills.
  • Proven ability to meet KPIs and drive positive outcomes
  • Physically capable and comfortable with manual handling to move and transport equipment for trials and demonstrations.
  • Flexibility and willingness to travel within your designated territory.
Licences and Compliance Checks
  • A full Australian driver's license
  • National Police Check
  • Working with Children check
  • NDIS Worker Screening Check
  • Australian citizenship or Australian permanent residency
  • Vaccinations (flu and covid 19 including booster or medical exemption)
Why Join Us?

At ILS, we invest in our people so they can thrive in their careers and make a meaningful difference. As part of our team, you will enjoy:

  • Competitive salary package designed to reward your skills and contribution.
  • Quarterly incentive scheme to recognise strong performance.
  • Fully maintained company vehicle, laptop, and mobile phone provided.
  • Comprehensive induction program with full product training to set you up for success.
  • Ongoing mentoring, support and professional development opportunities, including workshops led by industry experts and the ILS Education group and access to our development program.
  • Work-life balance benefits, including hybrid working options, company paid parental leave and an additional day of leave on your birthday.
  • Health and wellbeing support, with access to our Employee Assistance Program and Health and Wellness Platform.
  • A rewarding career - working within a supportive and collaborative team in a role that makes a meaningful impact on the lives of our clients.

To submit your application,click the 'apply' button. If you require further information, please contact the People and Culture Team at  

To view all ILS job opportunities, visit

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