Financial Resilience Worker

Brief Description

• Maximum Term Contract until 31 March 2026, competitive above-award salary
• Opportunity to work part time (0.8 FTE, 4 days per week)
• Salary packaging, gifted leave at Christmas and Easter, paid parental leave

About The Role
Financial Resilience Workers provide support to identify service needs and facilitate access to resources for financial and material assistance to alleviate financial stress and hardship.

By adopting a 'financial conversation' method and utilising a trauma-informed and strengths-based approach, you will provide support to clients experiencing financial vulnerability, hardship, or financial crisis. The role will address individual financial situations and increase financial literacy within communities.

The role will also assist in preparing applications for assistance including no interest loans, facilitate access to Financial Counsellors, legal and other services, and refer to specialist services to address issues linked with financial hardship and other social vulnerabilities like mental health, homelessness, and domestic & family violence services.

Please note this role will not be required to provide financial counselling, financial advice, or deal with complex financial or legal matters.

Key Responsibilities

• Provide financial conversations from early intervention to crisis support. Assess an individual's presenting financial, personal and any other relevant circumstances; and help service users build skills to avoid or resolve financial difficulties and strengthen their capacity to manage their money.
• Provide financial capability development through budgeting support, promote financial resilience, and ensure service users have access to financial literacy through a range of educational, developmental, and support services including facilitation of group training.
• Provide information and support access to grants, benefits, utilities relief, rent support relief and other measures to resolve and alleviate financial stress. Assist with access to the No-Interest Loans Scheme (NILS).
• Refer and connect clients to internal and external services based on their need and agreed service plan. Obtain consent for referrals. Connect to local area services including community organisations, foodbank services, emergency housing services, employment support, family violence services and other services offered through partner organisations.
• Consult, refer and collaborate with team members. Develop and maintain relationships with community groups and other services to enable early intervention and appropriate referral pathways.
• Record and maintain detailed and accurate records and data to support monitoring, reporting, and evaluation.

About You

• Completion of a minimum Diploma level in Community Services equivalent or demonstrated experience

• Completion of (desirable):

• CHCFLE301A – work with clients needing a financial literacy education;

• CHCFLE302A – educate clients in fundamental financial literacy skills, and

• CHCFLE303A – educate clients to understand debt and consumer credit.

• Passionate about the community sector and initiatives that assist vulnerable communities

Benefits

• Salary packaging - which can add up to $15,900 in tax-free pay per year
• 4 days gifted leave at Christmas and Easter (pro rata)
• Up to 100 hours of paid study leave (where relevant to role)
• 12 weeks paid parental leave (primary career)
• Additional leave through purchase leave pathways
• Employee Assistance Program, a free and confidential counselling service
• Eligible for participation in the portable long service leave program

About Us
Our strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing. We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person's right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.

How To Apply
Please click 'Apply' to complete your application. Please upload your resume and a brief cover letter addressing the requirements of the role.

Applications are considered as they are received. APPLICATIONS CLOSE: 23rd November 2025
To view the position description, please email

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.
Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.