Senior Administration Officer

Senior Administration Officer (Legal Business Operations), Ongoing opportunity based in Sydney CBD. Hybrid working options available (2 days per week in the office)

Role: Senior Administration Officer

Location: Sydney CBD (Haymarket) hybrid working options available (a minimum of 2 days per week office attendance)

Grade: Clerk Grade 07/08

Salary Range: $113,574 - $125,720 plus superannuation

Employment Type: Ongoing Full-time

Opportunity for a seasoned administration officer to progress their career in a varied role within the Office of the General Counsel, Department of Customer Service.

The Senior Administrative Officer provides important administrative, engagement, governance, and team collaboration support to the General Counsel and the broader Legal division in a fast-paced operating environment with competing priorities.

In this role you will contribute to administrative, culture and engagement, process improvement, governance and, government business projects and initiatives in a true business operations administrative support role.

• Remuneration of $113,574 - $125,720+ super & leave loading, commensurate with experience.
• Based in Sydney CBD (Haymarket)
• Ongoing opportunity. A talent pool may be created for future opportunities.

The person in this role will need to:

• Provide high quality administrative support to the business unit including coordinating the delivery of administrative support services and outputs to ensure the business needs of the team are met.
• Monitor and address complex and/or sensitive enquiries and issues, including those that are escalated, to ensure the timely and effective resolution of issues.
• Coordinate the collection and collation of information, prepare reports on business unit performance, draft business documents and make recommendations to improve efficiency and service delivery.
• Monitor, implement and evaluate administrative practices, systems, and procedures to support the delivery of quality outcomes.

About You:

• You have relevant experience providing executive administrative or business operations support.
• You are an effective verbal and written communicator with great initiative; a client focused team player who can adapt to change and independently manage competing priorities and deadlines in a dynamic environment.
• You have a proven ability to work collaboratively and flexibly with diverse stakeholders to support optimal delivery outcomes.
• You have strong attention to detail, analytical ability, lateral thinking, and problem-solving skills.
• You have a passion for exceptional service delivery and high-quality outcomes. You are a confident go-getter with a can-do attitude who thrives in an environment where no two days are the same.

What we need from you:

To start your journey towards becoming our Senior Administration Officer, please submit a covering letter (maximum two pages) and an up-to-date resume of no more than five pages which clearly detail your skills and experience as relevant to this position.

Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Nicole Turner via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 10am Tuesday 16th September

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process