Housekeeping Team Leader

9 hours ago

Brisbane, Queensland, Australia SONG People & Culture Full time $60,000 - $80,000 per year
Introduction

Who we are 

CLLIX Apartments & Hotels manages approximately 3,000 self-contained and contemporary strata-titled apartments. CLLIX currently has an extensive portfolio across Queensland, Victoria and Adelaide with more growth set to occur in 2024 and beyond. 

CLLIX Apartments & Hotels provides modern and contemporary self-contained apartments across Australia. Providing service excellence is our priority, ensuring our guests and residents alike receive a positive experience.  

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution. 



Description

Reporting directly to the General Manager, the role is responsible for:

  • Overseeing the cleaning of guest rooms ensuring thorough inspection and that standards of cleanliness and guest comfort are maintained to the highest level according to our company standards.
  • Ensuring that room cleaning productivity is monitored closely and maintained.
  • Establishing and maintaining cost control systems for staff, linen inventories, cleaning, and guest supplies.
  • Training of all staff to use equipment and cleaning chemicals safely and correctly.
  • Oversee the correct storage and control of all cleaning in line with the environmental procedures and the approved chemical register.
  • Effective communication within the Department, Front Office, and guests by providing updates on changes to strive for consistent improvement to guest satisfaction and team performance.
  • Report maintenance requirements for guest accommodation and public areas to the General Manager, monitoring to ensure prompt action has been taken.
  • Administrative tasks such as rostering, approving timesheets, recording and accurately storing lost property and keeping all storage areas secure and locked.


Skills And Experiences

Desired skills:

  • Previous Housekeeping Supervisor experience within a hotel setting.
  • Excellent written and verbal communication skills.
  • Efficient time management skills and ability to manage competing priorities.
  • Genuine commitment to guest service and excellent attention to detail.
  • Enjoy working within a diverse team, and autonomously.

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