Field Service Supervisor

4 days ago

Geraldton, Western Australia WesTrac Full time

Posted Date: 20 Oct 2025

Location:Geraldton, WA, AU

Reporting to the Branch Manager, the Field Service Supervisor is accountable for the ownership of the customer experience by providing the complete customer care experience regarding WesTrac service, repair and general service provision queries in relation to the allocated area of service/equipment.

This position offers a Residential allowance, making it a compelling opportunity for candidates seeking lifestyle balance and long-term community living.

Roster: 9days on 5days off 11.5 hours per day (including unpaid meal breaks)

Location: Geraldton - residential

What you'll do:

  • Lead and mentor a team of highly skilled technicians
  • Maintain and develop strong customer relationships
  • Schedule and allocate work orders for the Field Service team
  • Manage rosters and approve timesheets
  • Plan labour effectively to meet productivity targets
  • Provide technical support to the Field Service team
  • Champion a strong safety culture, ensuring a safe work environment at all times

Skills and Experience:

  • Trade qualification as a mechanic, with experience working on CAT equipment
  • Strong leadership, mentoring, and people management skills
  • Proven problem-solving, analytical, and negotiation abilities
  • Exceptional organisational skills, with the ability to manage competing priorities
  • Advanced stakeholder engagement skills, with the ability to build and maintain strong working relationships
  • Highly developed communication skills (written, verbal, and interpersonal)
  • Proficiency in computer skills, including use of Microsoft Office

Our Benefits inclusive of but not limited to:

  • Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
  • Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
  • Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
  • Employee Referral Program– Opportunity to receive a referral bonus up to $5000 for applicable roles.
  • Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number : 4702

  • Field Service Supervisor

    4 days ago

    Geraldton, Western Australia WesTrac Full time

    Reporting to the Branch Manager, the Field Service Supervisor is accountable for the ownership of the customer experience by providing the complete customer care experience regarding WesTrac service, repair and general service provision queries in relation to the allocated area of service/equipment.This position offers a Residential allowance, making it a...

  • Electrical Supervisor

    1 week ago

    Geraldton, Western Australia Co-Operative Bulk Handling Limited Full time $90,000 - $120,000 per year

    About us  CBH is a leader in the Australian grain industry and the country's largest co-operative. Our work has meaning and is creating an exciting future - we're delivering WA's grain to the world. Our advanced logistics network stretches across the State, connecting the growers of WA with our people, and providing opportunities for career growth in...

  • Terminal Supervisor

    1 week ago

    Geraldton, Western Australia Co-Operative Bulk Handling Limited Full time $90,000 - $120,000 per year

    About us CBH is a leader in the Australian grain industry and the country's largest co-operative. Our work has meaning and is creating an exciting future - we're delivering WA's grain to the world. Our advanced logistics network stretches across the State, connecting the growers of WA with our people, and providing opportunities for career growth in...

  • Building & Contracts Supervisor

    1 week ago

    Geraldton, Western Australia City of Greater Geraldton Full time $100,000 - $120,000 per year

    About the position:The Building & Contracts Supervisor ensures the effective oversight and longevity of the City's building assets, meeting legislative and operational requirements. The role collaborates with contractors to maintain the smooth functioning of operational and community buildings.Key responsibilities include asset and contract management,...

  • Chef Supervisor

    2 days ago

    Geraldton, Western Australia Department of Justice Full time $80,000 - $110,000 per year

    Corrective ServicesSalary:V41T2, $118,688 - $120,807 Per annum + 12% Super (POA)Position number:2199Work type:Permanent - Full TimeLocation:Greenough Regional PrisonClosing date: :30 PM (YYYY-MM-DD)Attachments:- Applicant Information job description form - chef You can view and print these PDF attachments by downloading Adobe Reader .Looking for work-life...

  • Business Manager

    4 days ago

    Geraldton, Western Australia WA Country Health Service Full time $80,000 - $120,000 per year

    This is for a Permanent Full Time appointment.WA Health is committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people with disabilities.WA Health supports flexible...

  • Plant Mechanic

    4 days ago

    Geraldton, Western Australia WesTrac Pty Ltd Full time $80,000 - $120,000 per year

    Reporting into the Field Service Supervisor, the Field Service Plant Mechanic will join our Geraldton Branch on a Full Time Basis. This role involves supporting warranty and maintenance of all Caterpillar products within the Midwest area, stretching as far West including Abrolhos Islands North, Exmouth, South to Cataby, East to Leinster and other surrounding...

  • Business Coordinator

    14 hours ago

    Geraldton, Western Australia WA Country Health Service Full time $104,000 - $130,878 per year

    This is a Permanent Full Time appointment.Position Profile:An opportunity exists for a motivated and suitably experienced Business Coordinator to join our team in Geraldton. You will provide operational support to the Operations Manager, for all Business, Financial, Contract and Risk Management Functions at Geraldton Hospital. You will manage and supervise...

  • Finance Manager

    4 days ago

    Geraldton, Western Australia WA Country Health Service Full time

    This is a Recruitment Pool for Permanent and Fixed Term Full Time appointments with the possibility of extension(s) and/or permanencyWe currently have 1.0FTE available for a Finance Manager within the Midwest – Geraldton. While Geraldton is the preferred location, we welcome applications from candidates that can be based at any rural / remote WACHS site,...

  • Clinical Nurse Specialist

    2 weeks ago

    Geraldton, Western Australia WA Country Health Service Full time $90,000 - $120,000 per year

    The advertising period of this vacancy has been extendedThis is for a Permanent or Fixed Term Full Time appointment at various hours per fortnight, with the possibility of extension(s) and/or permanency.An opportunity exists for a talented and enthusiastic Clinical Nurse Specialist to join the Mental Health and CADS team in Geraldtonin the Midwest.To be...