Student Services Officer

Position Vacant

Permanent Position

Commencing 20 January 2026

Part-time, Term-time, 2 days per week, Thursdays and Fridays, 7.45 am pm.

Position Summary

The Student Services Officer is responsible for providing administrative services and general support for Primary

School students. The role also actively serves as a contact and liaison for the broader School community including

staff, students, and parents, to ensure smooth operations and effective communication for student-related matters

across the School.

Selection Criteria

SC1 Demonstrated administrative and organisational skills: Ability to efficiently manage student records,

schedules, and general office operations while maintaining accuracy, confidentiality, and attention to detail.

SC2 Effective interpersonal and communication skills: Proven capacity to engage positively with students,

parents, and staff, providing clear, professional, and responsive support to ensure smooth communication

and resolution of student-related matters.

Applying for the Position

Pre-employment checks form part of the appointment process and cover such matters as Student Protection,

Workplace Health and Safety, School Procedures and Policies etc. Further information about these policies and

procedures is available on the School's website.

The St Luke's Anglican School Staff Recruitment and Selection Policy and the Staff Conduct - Guidelines and

Expectations Policy apply to this position.

Applicants should apply by submitting an application, which clearly provides details on each of the following:

• A copy of your resume, including education qualifications relevant to the duties and selection criteria, as

well as a summary of relevant work and education history (maximum 4 pages)

• It is encouraged to also upload a short video (maximum 2 minutes), introducing yourself and outlining why

you would like to work with us at St Luke's Anglican School.

Please submit your application via email to:

Applications close at 10.00 am Tuesday 4 November. The closing date may be reduced or

extended as determined by business needs.

Student Services Officer - Primary School

Position Summary

The Student Services Officer is responsible for providing administrative services and general support for Primary

School students. The role also actively serves as a contact and liaison for the broader School community

including staff, students, and parents, to ensure smooth operations and effective communication for

student-related matters across the School.

Key Responsibilities

Key responsibilities may be modified occasionally to ensure the expected outcomes are coordinated with the

School's Strategic Plan. Without limiting the above, the key responsibilities and duties shall include:

Administration and Support Duties

• Handle initial enquiries from members of the community, staff, students and/or parents in order to identify

the correct person to deal with the enquiry

• Co-ordinate the School's records in relation to student absences, including maintaining a list of students

attending Primary sporting carnivals/events, and after School activities

• Generate accurate attendance rolls for evacuation and lockdown kits on a weekly basis
• Support the School Nurse in the maintenance of Medical Action Plans
• In collaboration with the School Nurse and the HR and Compliance Manager, review and update

role-related policies and procedures

• Support the School in administrative and support functions which may include Main Reception, Primary

Reception, and the Nurse's station as required

• Provide additional administrative support to the Heads of School where required, and deputise for the

Administrative Assistants and Student Services - Middle and Senior Schools in their absence.

First Aid Support

• Support the School Nurse in:
• The maintenance of the Nurse Station, including the provision of first aid, dispensing of panadol

and other approved student medication

• Regularly attending to, actioning, and following up on records within the Incident/Illness Register
• Maintaining medication records for students
• Maintaining appropriate levels of first aid supplies throughout the School
• Ensuring a clean, hygienic, Nurse station, and First Aid facilities within the School, including

required washing of linen and sanitising of equipment and surfaces

Education / Experience / Professional Qualifications

Essential

• Previous experience in an administrative support role
• First Aid, CPR, Emergency Response, Anaphylaxis and Asthma Certification (including Epipen

and GlucaGen training and diabetes management).

Desirable Cert II in Business or equivalent experience

• Experience working in a School environment

Characteristics, Qualities and Skills

Essential

• High level of skill with Microsoft Office Suite, Google Workspace, and payroll software (e.g., TASS),

with an aptitude for learning new systems

• Demonstrates strong attention to detail and accuracy
• Proficient in managing competing priorities
• Uses sound judgment and problem-solving skills to address student and family inquiries
• Maintains a positive attitude in a fast-paced, multi-tasking environment
• Demonstrates excellent organisational and time management skills through a visible can-do attitude

and willingness to step in and assist where needed

• Able to successfully multitask, effectively prioritising workloads, and working independently
• Demonstrates the ability to maintain and ensure confidentiality and sensitivity in the role, ensuring

information and student data is handled with discretion

• Ability to adapt to changing needs and tasks of the School
• Exhibits the ability to work collaboratively with colleagues
• Demonstrates strong communication and interpersonal abilities necessary to communicate with

students, staff, parents and other visitors to the School

• Able to recognise the importance of teamwork and effective communication amongst team

members and building rapport within the immediate team in ways that are respectful and inclusive of

others

• Emotional maturity, intelligence and resilience to work amicably and collaboratively with a broad

range of stakeholders

• Present personally in a professional, confident, affable and diplomatic manner with a high level of

grooming and deportment.

Key Challenges

• This role requires responding to a steady flow of inquiries from students, staff, parents, and the broader

community. Handling these promptly and accurately, while directing individuals to the appropriate contact,

demands strong communication and problem-solving skills

• With responsibilities spanning attendance records, first aid support, policy review, and administrative

tasks, prioritising workloads effectively and shifting focus between tasks as needed are essential

• Handling various first aid responsibilities, from maintaining supplies to assisting the School Nurse with

medical documentation and incident tracking. Staying organised and responding quickly in emergencies

is vital.

Physical Capabilities

• The role may involve moving between different locations, such as the nurse's station, administrative

offices, and reception, requiring a moderate level of mobility

• Lifting first aid supplies, sanitising equipment, washing linen, and occasionally lifting or moving items

within the nurse's station requires physical competency

• Prolonged standing or walking may be required, as assisting with events, such as sporting carnivals or

evacuation drills, may require standing or walking for extended periods.

Workplace Health and Safety

• Take full responsibility for compliance with the School's Workplace Health and Safety Policy, safe work

procedures, instructions and rules, particularly in the correct use of equipment

• Identify any unsafe behaviour, or unsafe or unhealthy conditions, and report these to the Principal
• Adopt risk management strategies to minimise risk of injury to people and property in the workplace
• Be responsible for own health and safety and for the health and safety of others in the workplace who

may be affected by your acts or omissions at work

• Cooperate with the Principal or other person so far as is necessary to enable compliance with any

requirements under the Work Health and Safety Act 2011 and the regulations that are imposed in the

interests of health, safety and welfare on the Diocese or any other person.

Safeguarding Children And Young People

• St Luke's School takes child protection seriously, and as an employee of the School, you are required to

meet the behaviour standards outlined in our Staff Conduct - Guidelines and Expectations Policy. You will

receive a copy of this policy as part of your induction. You can also access a copy of these guidelines on

the School website.

• Therefore, as a part of your duties and responsibilities, you are also required to:
• Participate in Child Protection training and education as appropriate
• Provide a welcoming and safe environment for children and young people
• Promote the safety and well-being of children and young people to whom we provide services
• Ensure that your interactions with children and young people are positive and safe
• Provide adequate care and supervision of children and young people in your charge
• Act as a positive role model for children and young people
• Report any suspicions, concerns, allegations or disclosures of alleged abuse to management
• Maintain valid 'working with children' (Blue Card) documentation
• Undergo periodic 'national criminal history record' checks if requested
• Report to management of any criminal charges or convictions you receive during the course of

your employment that may indicate a possible risk to children and young people.

General Terms of Appointment

• Be supportive of the Anglican Ethos of the School
• Support the Strategic Plan and the School Improvement Plan
• Demonstrate loyalty, confidentiality and support for the Principal and the School at all times
• Maintain professional presentation and communication
• Take full responsibility for compliance with the Staff Conduct - Guidelines and Expectations Policy
• Take full responsibility for compliance with the Our Commitment - Creating Environments for

Children and Young People to Thrive (ASC Code of Conduct)

• Take full responsibility for compliance with all school policies and procedures
• Uphold the School values of Faith Performance Honour
• Attend meetings as required by the Principal and/or their delegate
• Comply with all requirements of Anglican Church Southern Queensland Policy and Procedures manual –

Safeguarding our Students

• All employees recognise and accept that they may be required from time to time to undertake duties that

are outside their normal role description but within their skills, competency, and capability.

Immediate Supervisor

Head of Primary School

Key Relationships

• Effective working relationships with the Business Operations Team, Senior Leadership Team, Executive

Team, and the Principal.

• Internal and external liaison with all staff, students, parents and various other stakeholders such as

external providers.

Given the dynamic environment in which the School operates, the Principal may alter the roles and

responsibilities of this position at their discretion in order to most effectively serve the needs of the School.

Role Statements are reviewed annually, in line with the requirements and changing environment of the School.

Approved ByDate of ApprovalPrevious VersionsDate of Approval

V112016 November 2016

PrincipalDecember 2024V022015 February 2015

V012012January 2012