Customer Support Specialist

2 weeks ago

Brisbane, Queensland, Australia Coadys Personnel Consultants PL Full time
  • 4 days per week (permanent part time)
  • High volume inbound call support
  • $65,000 + Super (FTE)

This is a fabulous opportunity to work for one of Australia's leading and award-winning technically companies who are passionate about their people and culture.  You will be joining a business who are recognised as one of Australia's Best Places to Work; where a positive and fun team culture is 1st priority  

You will be joining a fun and friendly Contact Centre Team who provide support to clients with inbound enquiries. Full training will be provided in this role and this is the team where top performers are recognised and promoted quickly

Your responsibilities will be:

  • Acting as first point of contact for clients
  • Handling high volumes of inbound phone enquiries
  • Actioning client requests
  • Working to KPIs - call volumes, customer service satisfaction
  • Developing an in-depth knowledge of products and services
  • Recording details of cases for further escalation

To be considered for this position you will have:

  • Prior call centre experience handling high volumes of inbound calls (essential)
  • Excellent spoken English with a confident & friendly phone manner
  • A proactive and a can-do attitude
  • Top time management skills

Importantly, you will be ready to see your career fly as opportunities to progress within this leading organisation are endless You will work alongside a fantastic team who are supportive, collaborative and day-to-day, this is a place you want to work

Staff benefits include:

  • Fully stocked kitchens (daily breakfast and snacks) with lunches provided 2-3 times per week and free barista coffees
  • (FTE) 5 additional days of wellbeing leave per annum
  • Monthly massages
  • Free gym membership
  • Ongoing professional development opportunities and career pathway program with formal career growth program
  • Video games consoles, pool tables and ping pong comps
  • Rewards & recognition programs

Standard hours are 8.30am - 5.00pm and the company offers a flexible hybrid work model.  Essential in office days are Monday and Friday with a third in office and a fourth WFH (you choose which days).  The offices are in Brisbane CBD.

For immediate consideration please apply via the SEEK link today.

Please note only shortlisted candidates will be contacted

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