Customer Service Specialist

22 hours ago

Brisbane, Queensland, Australia Stockland Full time $104,000 - $130,000 per year

Company description:

At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

Job description:

Join our Customer Service team supporting our Masterplanned Residential Sales team in a Customer Service Specialist Online role. Due to a recent internal promotion, we have a great opportunity for someone to come in and play a pivotal role, utilising your customer service, sales support and administration skills.

What will your role do?

You'll be the friendly voice and help prospective customers with their decision-making process and progression towards a new home, supporting new sales enquiries and playing a key role in our Customers Journey, with the use of phone and digital communication channels to engage with customers.

This permanent, full-time role, 8.30am - 5pm, is split between working from our Brisbane CBD based Head Office and one of our project development sites, closet to your home location where possible, there is also some flexibility to work from home. A rotating roster, you will be required to work a 5-day roster, including a Saturday or Sunday, per month, with substitute non-work day during the week.

About you

  • A strong customer focus that drives you and a genuine interest in driving sales. You understand delivering outstanding customer service and being a customer advocate
  • Experience managing all incoming online enquiries (via telephone, website, social media and live chat)
  • Preferably have worked in a phone based customer centric role (with a focus on property ideal but not essential). Within a sales and service environment, such as inbound sales or customer service contact centre would be advantageous
  • Strong communication skills and the ability to deal with a wide audience of people
  • Great with technology and can pick up new systems - Salesforce is a plus but other platforms are welcome too
  • Current drivers licence and own reliable vehicle

The Stockland Proposition

We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products.

Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date.

Apply today - Stockland - a better way to live

Agencies should note that unsolicited resumes will not be accepted for this position and Stockland will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved process. Where appropriate, the Careers @ Stockland Team will work with our preferred panel of agencies to source candidates for roles. Please submit any queries relating to the approved process of submitting candidate resumes or Stockland's preferred agency panel to

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