Customer Service Specialist

2 weeks ago

Brisbane, Queensland, Australia Stockland Full time

Company description:

At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

Job description:

Join our Customer Service team supporting our Masterplanned Residential Sales team in a Customer Service Specialist Online role. Due to a recent internal promotion, we have a great opportunity for someone to come in and play a pivotal role, utilising your customer service, sales support and administration skills.

What will your role do?

You'll be the friendly voice and help prospective customers with their decision-making process and progression towards a new home, supporting new sales enquiries and playing a key role in our Customers Journey, with the use of phone and digital communication channels to engage with customers.

This permanent, full-time role, 8.30am - 5pm, is split between working from our Brisbane CBD based Head Office and one of our project development sites, closet to your home location where possible, there is also some flexibility to work from home. A rotating roster, you will be required to work a 5-day roster, including a Saturday or Sunday, per month, with substitute non-work day during the week.

About you

  • A strong customer focus that drives you and a genuine interest in driving sales. You understand delivering outstanding customer service and being a customer advocate
  • Experience managing all incoming online enquiries (via telephone, website, social media and live chat)
  • Preferably have worked in a phone based customer centric role (with a focus on property ideal but not essential). Within a sales and service environment, such as inbound sales or customer service contact centre would be advantageous
  • Strong communication skills and the ability to deal with a wide audience of people
  • Great with technology and can pick up new systems - Salesforce is a plus but other platforms are welcome too
  • Current drivers licence and own reliable vehicle

The Stockland Proposition

We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products.

Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date.

Apply today - Stockland - a better way to live

Agencies should note that unsolicited resumes will not be accepted for this position and Stockland will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved process. Where appropriate, the Careers @ Stockland Team will work with our preferred panel of agencies to source candidates for roles. Please submit any queries relating to the approved process of submitting candidate resumes or Stockland's preferred agency panel to

  • Customer Support Specialist

    1 week ago

    Brisbane, Queensland, Australia Kaliba Full time

    Are you ready to join a dynamic and innovative MarTech SaaS company as a Customer Support Specialist? As a Customer Support Specialist, you will be responsible for delivering exception customer experience to help with any platform, technical and general enquiries of their platform. This role is pivotal as you will be the face of the brand as the first...

  • Service Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Aon Corporation Full time

    Service Specialist – Administration SupportAon is looking for candidates with general insurance experience who have a passion for client service and/or an interest in developing their insurance career.At Aon, we empower our people to make a difference—protecting and enriching lives for clients across the globe. As a Service Specialist supporting our...

  • Customer Success Specialist

    2 weeks ago

    Brisbane, Queensland, Australia GCG Health Safety & Hygiene Full time

    We're looking for a Customer Success Specialist to be the key point of contact for clients using Exposi, our industry-leading hygiene management system. You'll be the go-to person who makes sure every client feels supported, confident and able to get the most out of our platform.Exposi is a smart, scalable SaaS platform designed to manage the entire...

  • Customer Banking Specialist Relief

    5 days ago

    Brisbane, Queensland, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Relief - Brisbane South West AreaMultiple opportunities availablePermanent part time25 hours per weekDo work that mattersAs the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local...

  • Customer Service Manager

    2 weeks ago

    Brisbane, Queensland, Australia Frontline Construction Australia Full time

    No need to apply, please call Desiree for a confidential chat on About the CompanyThis successful company is a rapidly growing, Australian-owned business with an expanding pipeline of work As we continue to grow, we are looking to bring on a Customer Service Manager to join our team and help us maintain the high standards of service we're known for. Our team...

  • Service Specialist

    5 days ago

    Brisbane, Queensland, Australia Aon Corporation Full time

    Administration Support – Insurance (Entry Level) We are seeking a Customer Service Specialist to join our high performing National Team, which specialises in the delivery of best-in-class risk management solutions for mid-market clients. We have an extensive presence across Australia, with representation in each State capital and an extensive regional...

  • Customer Experience Specialist

    4 days ago

    Brisbane, Queensland, Australia TAL Full time

    Company DescriptionFlexible locations: Melbourne, Sydney, or BrisbaneSecure a permanent, full-time role with stability and growth opportunitiesBuild your skills with full training in life insuranceWork in a friendly, supportive team environmentWork on a roster between 8am–7pm, Monday to Friday (NSW hours)Why join us?Welcome to TAL. As a leading life...

  • Customer Success Specialist

    2 weeks ago

    Brisbane, Queensland, Australia AEM-OA Full time

    :AEM (Advanced Environmental Monitoring) is the global leader in innovative mission critical weather, wildfire and water monitoring and intelligence solutions. We aim to be the world's essential source for environmental insights – enabling decisive action and positive outcomes for our customers and their constituents. Our family of innovators offers...

  • Customer Success Specialist

    2 weeks ago

    Brisbane, Queensland, Australia OneRain Inc. Full time

    AEM (Advanced Environmental Monitoring) is the global leader in innovative mission critical weather, wildfire and water monitoring and intelligence solutions. We aim to be the world's essential source for environmental insights – enabling decisive action and positive outcomes for our customers and their constituents. Our family of innovators offers...

  • Customer Experience Specialist

    2 days ago

    Brisbane, Queensland, Australia TAL Full time

    Company DescriptionFlexible locations: Melbourne, Sydney, or BrisbaneSecure a permanent, full-time role with stability and growth opportunitiesBuild your skills with full training in life insuranceWork in a friendly, supportive team environmentWork on a roster between 8am–7pm, Monday to Friday (NSW hours)Why join us?Welcome to TAL. As a leading life...