Team Leader

• Canberra
• Applications close 8 June 2025
• Salary Range: $98,716 - $107,053

About the Department

The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government's economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by:

• Growing innovative & competitive businesses, industries and regions
• Investing in science and technology
• Strengthening the resources sector.

The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in people's lives whilst contributing to improved outcomes for Australia and our people.

If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australia's future.

Please see the APSC's APS Employee Value Proposition for more information on the benefits and value of employment within the APS.
About the team

The DISR Shared Services Hub (the Hub) currently provides payroll services to the Department and 14 other client agencies. Further modest growth is anticipated over the coming period.

Working in the Hub presents a unique opportunity to be involved in a dynamic service delivery environment. Successful candidates will have the opportunity to build their payroll and systems skills and to collaborate with colleagues across the APS. The Hub is strongly committed to delivering a high standard of payroll services in partnership with our client agencies.

The Hub's payroll service delivery is structured by teams – with each team servicing a number of clients, with an additional Queue Management team triaging and distributing ticketed client requests through the ServiceNow platform. Other Hub teams include Aurion, Projects, Onboarding, Assurance and Client Engagement.

The opportunity

As an APS6 Team Leader in Payroll Services, this is an exciting opportunity to join a dynamic team delivering in total over 14,000 payslips each fortnight.

The Hub adopts a collaborative and energetic approach to service delivery with a commitment to teamwork. We strive to meet and exceed agreed service levels and to build and sustain positive partnerships with client agencies. We undertake ongoing client engagement through our normal business practices and thorough regular forums at all levels.

As a Payroll Services Team Leader you will oversee a range of key tasks within the fortnightly pay cycle, prioritise your team's workload, and contribute to a positive, high-performance culture.

The Hub is committed to APS values and embraces the diversity and professionalism of its workforce. You will help identify and participate in relevant training and other team-building opportunities. You will have real opportunities to further your own professional development.

Flexible Work Arrangements are available to all staff relevant to the operational needs of the Hub.

Our ideal candidate

Our ideal candidate will demonstrate enthusiasm for the position and possess the following capabilities or experience:

• Ability to lead a team of payroll officers, including building a positive team environment and ensuring quality and timeliness of work.
• Excellent customer service skills and the ability to foster effective working relationships with all stakeholders
• Ability to work in a team environment within and across the Hub.
• Capacity to effectively support an Assistant Manager to deliver quality outcomes.
• Experience applying to more complex legislation and Standard Operating Procedures (SOPs) relating to relevant practices and procedures.
• Well-developed written, communication and other management skills.
• Knowledge of and adherence to information management and privacy procedures.
• Sound problem solving skills and judgement with attention to detail.
• Strong organisational skills, including energy and drive, and the ability to prioritise key tasks.
• Resilient with a positive attitude embracing a dynamic work environment.
• A demonstrated respect for diversity and for APS Values.

The following experience is highly valued:

• Experience in undertaking pay transactions on an automated pay management system such as Aurion.
• Experience with helpdesk systems and dashboards, such as ServiceNow.
• Familiarity with Microsoft Office products.
• An understanding of APS values, working conditions and procedures.

What you will do

As a Payroll Team Leader, working to an Assistant Manager, you will:

• Lead a team to complete fortnightly business-as-usual (BAU) payroll transactions, queries and related correspondence.
• Monitor and support team workloads to meet deadlines and quality-assure the daily work of the team.
• Manage more complex payroll tasks and respond to related correspondence (including some SES and Remuneration Tribunal processing).
• Understand and apply relevant APS legislation and terms and conditions including Enterprise Agreements, Workers Compensation and Superannuation procedures.
• Provide clear, comprehensive and accurate verbal and/or written advice to stakeholders within agreed timeframes.
• Maintain data in the Aurion payroll system and other platforms as required, in adherence with the Department's record management and privacy policies.
• Supervise, guide, and support team members, including through ongoing performance discussions and related training and support functions.
• Promote teamwork, including across other payroll and Hub teams.
• Participate in the development and updating of SOPs that underpin consistent payroll service.

Eligibility

To be eligible for employment in the APS and the department, candidates must be Australian Citizens.

Positions require a Baseline security clearance and successful candidates will be required to obtain and maintain a clearance at this level.

Notes

A merit pool may be established and used to fill future vacancies within 18 months from the date the vacancy was first advertised in the Gazette.

The department does currently offer flexible work opportunities for many roles. This vacancy is ACT - Industry House based, although flexible or remote work arrangements may be considered. Please reach out to the contact officer to discuss this further.

Application information

Your application must not contain any classified or sensitive information. This includes in your application responses, CV and any other documents. The selection panel may not consider applications containing classified information.

Please provide a pitch explaining how your skills, knowledge and experience will be relevant to this role and why you are the best candidate for the position. Your pitch can contain no more than 500 words and should align to the key duties listed above.

Please complete your application online and provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format).

Accessible application documentation is available in other formats on request. Please contact [email protected] or if you require assistance with your application.

Please refer to our Applying for a position information for additional information on how to apply.

Contact Information

For more information regarding this opportunity, please contact Bec Kelly on or via email on [email protected]

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