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Team Leader

3 weeks ago

Canberra, ACT, Australia beBeeManager Full time $90,000 - $120,000
Job Title: Store Leadership Team Member">

The role of the Store Leadership Team Member is a pivotal part of the store's operations, directly impacting team member and guest experience every day. This position requires a leader who can foster a respectful and inclusive team environment, welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.

Key responsibilities include leading and coaching team members, holding them accountable to results, and ensuring an outstanding guest experience in the store. Additionally, this role involves accomplishing administrative and operational activities, including floor management and scheduling.

Key Responsibilities:

  • Leadership and People Management:
    • Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
    • Support Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
    • Support ongoing learning and development of team members (i.e., Educators and Key Leaders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
    • Support the store's recruiting and hiring process, onboarding training, and overall performance management activities.
    • Engage in career discussions to support and reinforce team understanding of how working at this establishment will contribute to their career and personal growth.
    • Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
    • Collaborate with Store Manager to plan and prepare team member schedule according to labor requirements, availability, and budget considerations.
  • Working with Others:
    • Establish supportive and productive relationships with all team members, focusing on personal and professional development.
    • Collaborate with team members to ensure an optimal guest experience that values guests' time and supports store operations.
  • Guest Experience:
    • Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs.
    • Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
    • Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to