Mental Health Information Support Officer

Your new role:

As a key member of Metro South Addiction and Mental Health Services (MSAMHS), you will play a vital role in managing patient information systems and delivering insightful data analysis to support health service objectives and standards. This position is central to driving the digital transformation and performance evaluation within MSAMHS.

• Administer and maintain key information management systems such as CIMHA, RiskMan, HBCIS, FirstNet, and ieMR, proactively resolving issues in a dynamic environment.
• Develop and deliver comprehensive data analysis and reports to evaluate MSAMHS performance against KPIs, National Standards, and funding models.
• Provide expert advice, help desk support, and training on CIMHA and other applications to empower the MSAMHS workforce.

About you:

You are a highly skilled and adaptable professional who thrives in a complex health services environment. You bring strong analytical skills and a commitment to continuous improvement, underpinned by values that resonate with the ICARE² principles.

Demonstrated ability to analyze, interpret, and present complex health data, with proficiency in Microsoft Excel and familiarity or willingness to learn hospital systems (CIMHA, HBCIS, iEMR, AMHS applications).

Knowledge of, or the ability to quickly learn, Tableau and Power BI to support data visualization and reporting needs.

Strong problem-solving skills and a logical, quality improvement-focused approach to system management.

Excellent communication skills with the ability to tailor training and coaching to diverse audiences.

Check out our quick tips and application essentials

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

Metro South Addiction and Mental Health Services provide inpatient, hospital-based and community mental health and community alcohol and drug services for all age groups across a number of campuses.

We embrace a forward looking, progressive approach and work collaboratively with all stakeholders in order to achieve expected outcomes. A clear and strong consumer and carer focus is promoted with our vision being to provide our community excellence in consumer centred, integrated care across the continuum of addiction (alcohol and drug) and mental health services.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together.