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Senior Change Consultant
2 weeks ago
Senior Change Consultant - Melbourne CBD
Job number: 802479
Primary position location: VIC- Melbourne CBD
Category: Banking & Financial Services
Category: Change Management
Work type: Permanent Full time
Closing at: Aug :55 AEST
Favourite
- Drive end-to-end change management for strategic initiatives that shape NAB's future
- Partner with senior Executives, project teams and domains to ensure seamless integration across teams
- Steer high-visibility changes that advance NAB's customer-centric initiatives
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
In the role of Senior Change Consultant, you will join our Personal Banking Enablement team leading critical initiatives that enhance customer experiences, drive operational excellence and ensures We Win Together
Each day, you'll go above and beyond to
- Provide the initiative/project with day-to-day change management leadership and subject matter expertise. Ensure change activities have end-to-end ownership. Delivery of the change work as per agreed plans, ensuring co-ordination and integration of activities.
- Drive and engage on Business Impact Assessments & transition planning - drive the identification of business impacts and assess organisational readiness.
- Identify all stakeholders impacted by the program/project and create an effective engagement plan to maximise the readiness and embedment.
- Develop communications approaches and execute activities that support all stakeholder groups impacted by the initiative/project.
- Complete training needs analyses, develop training approaches & any supporting materials e.g. reference materials, instructional documents etc.
- Develop the metrics, create plans to monitor, track and pivot as required; to realise initiative/project benefits
We're looking for the best and brightest to deliver the best for our customers. You'll need:
- Strong fundamental change experience
- Strong communication and stakeholder management skills
- Experience in change delivery with end-to-end experience highly regarded
- Eagerness to learn, adapt and deal with ambiguity
- Strong strategic planning capabilities, structured problem solving and navigating complex organisations
- High engagement and collaborative approach
- Alignment to NAB's core values
We respectfully ask candidates to hold any questions for the phone interview, where we'll discuss the role in detail and answer any questions. This helps to ensure a focussed, efficient and fair application process. The talent acquisition team looks forward to addressing all inquiries at that time if your application progresses.