Post Placement and Ongoing Support Consultant

Location: Lake Haven

Brand: Matchworks

Date Posted: 1 Oct 2025

PAY BANDING: $63k-$77k + Super + Salary Packaging

NOT FOR PROFIT: Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits up to $2649 pa

OPERATIONAL HOURS: Full-Time, Ongoing, 38 hours per week- 8:54am-5:00pm Monday to Friday

LOCATiON – Lakehaven

Are you looking for your next challenge in Employment Services? Do you have excellent organisational skills and a willingness to contribute to a positive culture across all our workplaces? MatchWorks is looking for a Post Placement Support/Ongoing Support Consultant to cover both our Lakehaven office. Enjoy working for a supportive non-for-profit organisation in an exceptionally rewarding position where no two days will be the same

About the Job

As a Post Placement/ Ongoing Support Consultant you will provide specialised individual support and intervention to clients who have obtained employment. You will build strong relationships with clients, employers and key stakeholders to assess, and address needs to achieve sustainable employment outcomes.

• Develop and maintain tailored employment pathway plans in conjunction with job seekers which identify specific employment outcomes, work strategies, tailored interventions (including other service providers), ongoing employment support activities and employment independence goal strategies
• Achieve job placements (repeat business) and sustainable employment outcomes
• Support clients in the workplace to maintain ongoing employment through effective post placement support, focussing on those clients in ongoing support, with intent to transition to Independent workers
• Continually survey the local job market in order to identify suitable and alternative employment opportunities, use networks of workers in PPS and OGS to garner opportunities for other job seekers

Skills & Experience

We are after someone who can provide a high level of customer service and engagement to assist those in the community with various barriers to employment. This position is suited to a go-getter who has highly developed interpersonal and customer service skills and demonstrated professionalism, attention to detail, resilience and an ability to engage and influence.

• Proven ability to build rapport and maintain effective relationships with clients, peers and relevant agencies
• High level negotiation skills and the ability to think on feet in high pressure situations
• Ability to work within stringent KPIs and driven to exceed targets
• Proven ability to manage time and workloads effectively to business priorities in a challenging environment
• Knowledge of support services available to clients to ensure support and assistance in maintaining employment
• Demonstrated ability to work autonomously in varied locations as required, including office based & onsite workplace visits
• Drivers license
• NDIS Worker screening check or are willing to obtain one

Benefits & Culture

At MatchWorks, we believe everyone deserves the opportunity to work. That is why, every year, we help thousands of people from all backgrounds, ages, and abilities to find sustainable employment. We are also part of the genU family, and we proudly reinvest our profits back into the communities we work within to help people lead their best lives At genU, we're not all the same. And that's one of our greatest strengths. We draw on the differences in who we are, what we've experienced, and how we think. Because to live our values and to succeed in our vision, we must all be active in building inclusive communities.

Here at genU we're a group of passionate, driven people who want everyone's lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage. We operate solely for community benefit and invest back into the same communities in which our services are delivered.

genU welcomes diversity, including diversity of race, culture, spirituality, gender, age, identity, ability, and sexuality. We are committed to providing a safe and inclusive environment for all and living the values of genU each and every day.

There are so many benefits available when you work with MatchWorks, some of which include –

• Investment in you: In addition to a comprehensive induction program & ongoing professional development, genU is committed to providing opportunities for career progression. You will have access to a range of accredited training modules, staff mentoring programs and our internal jobs board.
• Commitment to staff Health & Wellbeing: 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health.
• Increase your take home pay: Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits.
• Employee Discount Program: save money with employee discounts and savings at over 450 of Australia's most loved retailers and service providers including Coles, Woolworths & JB HI-FI.
• Study Scholarship: All genU employees are eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University.
• Focus on Work-life balance: 13 days personal leave per annum and 10 well being days for full-time staff and pro-rata for part-time staff, paid parental leave and ability to purchase extra leave
• Workplace Culture: Become a part of the Matchworks family with positive and collaborative workplace culture, recognition programs and connections with new people who inspire, mentor and lead.
• Employee Referral Program: Refer a candidate to work for us and if successful receive a bonus after they successfully complete their 6-month qualifying period.

If we still have your attention on this fantastic opportunity, here is a little more about usAt MatchWorks, we believe everyone deserves the opportunity to work. That is why, every year, we help thousands of people from all backgrounds, ages, and abilities to find sustainable employment. We are also part of the genU family, and we proudly reinvest our profits back into the communities we work within to help people lead their best lives At genU, we're not all the same. And that's one of our greatest strengths. We draw on the differences in who we are, what we've experienced, and how we think. Because to live our values and to succeed in our vision, we must all be active in building inclusive communities.

If this sounds like a position that suits your current career focus, we would love to hear from you

Contact

MatchWorks is committed to providing accessible, inclusive and equitable recruitment processes for all candidates. For further details please contact Margaret Jeffcoat at

If you require any support or reasonable adjustments during the recruitment process, please email