Employment Consultant

Location: Lake Haven

Brand: Matchworks

Date Posted: 1 Oct 2025

LOCATION: Lakehaven

PAY BANDING: $63k-$77k + Super + Salary Packaging

NOT FOR PROFIT: Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits up to $2649 pa

OPERATIONAL HOURS: Permanent Ongoing, 9.00am - 5.06pm

Do you want to improve your skills or kickstart your career within Disability Employment Services?

About the Job

As an Employment Consultant you will use your skills to support and guide clients to attain suitable, meaningful employment opportunities that lead to sustainable employment outcomes. You will use your customer service skills to build rapport with your clients, assist them on their employment journey and to overcome barriers to employment. Fairfield area is recognized for its rich cultural diversity, with a significant population of refugees encountering various language and cultural barriers. Proficiency in the local languages is not only advantageous but essential for effective communication and support. In the Fairfield region, Arabic is widely spoken. Adopting language diversity will enhance our ability to connect with and assist the communities we serve

• Developing and maintaining relationships key stakeholders as part of managing the referral & intake process of job seekers into their chosen program with MatchWorks
• Assessment of job seeker skills, abilities, identification of barriers and intervention strategies
• In consultation with our job seekers, develop and maintain work preparation strategies, job seeking strategies, tailored interventions (including other service providers) and employment support activities
• Reverse marketing of job seekers to achieve sustainable employment opportunities
• Provide pre-employment assistance through vocational counselling, training, job search skills, and work trials/work experience to increase capacity for employment

Skills & Experience

You are self-driven, resilient, hungry to succeed & experienced in Customer Service (Retail, Hospitality or other), you love a challenge, fast past and have the ability to move agilely through your to-do list.

Experience within the Employment Services sector is not essential, we have a strong induction and support network to help you succeed.

• Strong Communication skills, attention to detail in a fast-paced environment

• Ability to use computer systems, excellent data accuracy & note taking

• Build rapport, grow &maintain relationships with clients, peers, & jobseekers
• Enjoy achieving KPI's – we aren't selling cars; we are securing meaningful work for vulnerable
• Hold a current NDIS Worker Screening check or are willing to obtain one

Benefits & Culture

As a part of genU, Matchworks are a group of passionate, driven people who want everyone's lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage. We operate solely for community benefit and invest back into the same communities in which our services are delivered.

There are so many benefits available when you work with MatchWorks, some of which include –

• A multicultural environment, embracing diversity and inclusivity at its core. Our team members come from various backgrounds, bringing unique perspectives and experiences to the table.
• Our workplace fosters a supportive and respectful culture that actively promotes collaboration among colleagues.
• Investment in you: In addition to a comprehensive induction program & ongoing professional development, genU is committed to providing opportunities for career progression. You will have access to a range of accredited training modules, staff mentoring programs and our internal jobs board.
• Commitment to staff Health & Wellbeing: 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health.
• Increase your take home pay: Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits.
• Employee Discount Program: Save money with employee discounts and savings at over 450 of Australia's most loved retailers and service providers including Coles, Woolworths & JB HI-FI.
• Study Scholarship: All genU employees are eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University.
• Focus on Work-life balance: 15 days personal leave per year plus 10 Well Being days per year for full-time staff and pro-rata for part-time staff, paid parental leave and ability to purchase extra leave
• Workplace Culture: Become a part of the Matchworks family with positive and collaborative workplace culture, recognition programs and connections with new people who inspire, mentor and lead.
• Employee Referral Program: Refer a candidate to work for us and if successful receive a bonus after they successfully complete their 6 month qualifying period. If we still have your attention on this fantastic opportunity, here is a little more about us

At MatchWorks, we believe everyone deserves the opportunity to work. That is why, every year, we help thousands of people from all backgrounds, ages, and abilities to find sustainable employment.We are also part of the genU family, and we proudly reinvest our profits back into the communities we work within to help people lead their best lives At genU, we're not all the same. And that's one of our greatest strengths. We draw on the differences in who we are, what we've experienced, and how we think. Because to live our values and to succeed in our vision, we must all be active in building inclusive communities.

MatchWorks has a long and successful history as an employment services provider where we have improved and enriched the lives of individuals through pathways to ongoing, sustainable employment whilst providing effective recruitment solutions for employers. Our people work for us because they are rewarded, developed and take great pride in working for a not-for-profit that benefits so many.

Applicant screening may take place prior to the advertisement closing, so we encourage you to get your application in.

If this sounds like a position that suits your current career focus, we would love to hear from you

Contact

MatchWorks is committed to providing accessible, inclusive and equitable recruitment processes for all candidates. For further details please contact Margaret Jeffcoat on or at

If you require any support or reasonable adjustments during the recruitment process, please email

Please click here for a copy of the position description outlining full details of this role.

At MatchWorks we're committed to providing a work environment which is inclusive to all, we encourage applicants from people of all ages, nationalities and abilities and cultures including indigenous peoples, LGBTQIA+ community and people with a disability.

Don't meet every single requirement? At MatchWorks we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles