Case Manager, Housing Support Programs

Join an organisation committed to creating a future where gender equality is a reality. We're looking for a passionate Case Manager to support our Housing Support Programs Team in Darwin.

• Location: Darwin (Palmerstone) - Larrakia Land with local travel
• Employment Type: Full-time | 38 hours a week
• Contract: Maximum Term Contact | December 2025 to August 2026
• Salary:  Social & Community Services Level 4 | $44.58 to $47.97 per hour + Super
• Benefits: Salary packaging up to $18,550 + career development

About YWCA Australia

For over 140 years we have been working at the forefront of gender equality through our housing, community programs and advocacy. Our purpose is making young women's leadership and women's housing our priority for gender equity in Australia. Learn more about us here.

About the team

Our Housing Support Programs Team is a passionate group of professionals committed to empowering young people and older women through safe, stable housing and holistic support. We work collaboratively, guided by trauma-informed and feminist principles, to create pathways to independence and wellbeing. Join a team that values inclusion, advocacy, and meaningful change.

About this opportunity

In this role, you will deliver strength-based case management and tenancy support to empower young people and older women toward safe, independent housing, while connecting them with essential services and rental pathways.

In this role, you will:

• Deliver comprehensive case management including intake, crisis support, risk and safety planning under YWCA frameworks.
• Support housing stability by helping clients maintain tenancies and transition across housing options.
• Build respectful relationships with clients and colleagues, embracing cultural and linguistic diversity.
• Strengthen service coordination through partnerships with external agencies to enhance client outcomes.
• Maintain accurate records and contribute to program planning, implementation, and review.

About You

Your experience may include:

• Tertiary qualifications in community services or social work, with proven case management experience.
• Strong understanding of the homelessness and housing sector, including systemic challenges and supports.
• Able to build trusted relationships and communicate effectively across diverse teams and communities.
• Change-driven and adaptable, with a passion for advocacy and women's rights.

Don't meet every single requirement? At YWCA Australia we are dedicated to building a diverse, inclusive and authentic workplace.  If this role speaks to you but your past experience doesn't align perfectly, we encourage you to apply anyway.

Questions?

If you have questions about this opportunity, please contact Hayley Koloamatangi, Team Leader, Housing Support Programs via E: or M:

Why The Y?

At YWCA Australia, our culture - The Y Way - is grounded in intersectional feminism and guided by our values: Striving for Equality | Acting from the Heart | Working Better Together.

In our most recent culture survey (with 78% team member participation), our people told us:

• 93% would recommend YWCA as a great place to work
• 97% know our values
• 93% know how to bring those values to life in their work
• 95% said their leader consistently reflects our values in their behaviour and interactions
• 96% feel supported by their team
• 95% felt able to take time out when needed

Thinking of relocating to the Top End?

Whether you're based outside Darwin or considering a lifestyle change, this is your chance to take a meaningful step forward in your career while making a real impact. Additional benefits of working in Darwin:

• Extra leave – enjoy an additional week of annual leave
• Relocation allowance – we'll help you make the move
• 14 weeks paid parental leave – with superannuation
• Ongoing learning and development – grow your skills and career
• Early access to long service leave from 7 years of continuous service

Ready to join a team that makes a difference?

We want to hear from you Submit your resume and a cover letter outlining why you are the ideal candidate for this role

Applications close at the end of the day on 16 November 2025.

We're excited to find the right fit and will be reviewing applications as they come in. Submit yours early for priority consideration, as the role may close before the advertised deadline.

Please connect with us at any time during the recruitment process if you require assistance to fully participate. 

Please note that preferred candidates must hold, or be willing to obtain, a valid National Police Check, a state-based Working with Children Permit, valid Drivers' Licence and complete a medical declaration.