Advisor

Salary: Clerk Grade 7/8, base salary starting at $113,574 plus superannuation

Applications close: 28th January 2026, Wednesday

The Advisor, Client Experience and Onboarding role sits within Revenue NSW. We are the state's principal revenue management agency and part of the Department of Customer Service (DCS). We manage taxes, fines, debts and administer grants in a fair, efficient and timely manner. Through this, we give back to the community and fund essential State services for the people of NSW.

About the role

As the Advisor, Client Experience and Onboarding, you will:

• Lead a squad of 2-3 staff members, managing end-to-end onboarding activities in adherence to the onboarding framework
• Facilitate onboarding meetings with external business partners
• Engage with internal teams and foster a collaborative, high-performing team culture
• Coordinate multiple projects concurrently and ensure timely delivery
• Build and maintain strong stakeholder relationships, managing conflicting needs and priorities

About You

To be successful in this position you will demonstrate:

• Strong background in debt management and collections, ideally with state debt experience
• Project coordination and meeting facilitation skills
• Ability to manage multiple projects concurrently
• Excellent stakeholder engagement and negotiation skills
• Commitment to customer service and continuous improvement

Working at DCS

• 35-hour working week, with opportunities for flex leave
• Flexible, hybrid working arrangements across Revenue NSW locations
• Access to learning tools for ongoing professional development
• Health and wellbeing programs

Who we are

By putting the customer at the centre of all programs and initiatives, we are transforming the way government interacts with the people of NSW. Our services are designed so that everyone can access and interact with them in a meaningful way.

DCS is focused on delivering customer service, digital transformation and regulatory reform to more than 8 million people.

From safety inspectors to marriage celebrants, from customer service representatives to emergency response teams, our people are dedicated to making the lives of our customers better.

If you are successful in progressing through the application process you may be asked to complete further assessments

Successful candidates will be subject to pre-employment checks including a criminal history check, entitlement to work check, and reference checks..

This recruitment process may be used to create a Talent Pool for similar opportunities that become available over the next 18 months.

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant.

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 28th January 2026, Wednesday at 10am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process