Remediation Advisor

Remediation Advisor – Big 4 Bank

• $39.15/hr + Super
• 6-month temporary contract with strong potential for extension
• Full-time 37.5 hours per week on a rotating roster (Mon–Fri 9 am–7 pm, Sat 9 am–5 pm)
• Start Date:
  10th February 2026
• Location:
  Parramatta Square, NSW (Hybrid after training)

Your New Company

Ready to elevate your career with one of Australia's
Big 4 Banks
?

Kick off the new year with an exciting opportunity to join a leading financial institution that values diversity, inclusion, and career growth. This is your chance to work in a
supportive, collaborative environment
where your contribution truly makes a difference.

Your New Role

As a
Remediation Advisor
, you'll play a key role in ensuring compliance and maintaining trust with customers. This team focuses on
Know Your Customer (KYC)
and regulatory requirements, helping customers update their details and meet compliance standards.

Your responsibilities will include:

• Handling inbound and outbound calls (approx. 45 per day) to assist customers with KYC requirements.
• Verifying documents such as IDs, TFNs, Source of Wealth/Income.
• Applying Customer Identification Procedures (ACIP) to ensure compliance with AML/CTF standards.
• Providing empathetic, accurate, and efficient service to every customer.

What You'll Need to Succeed

• Full working rights in Australia and availability for 37.5 hours per week.
• Previous
  call centre experience
  (inbound/outbound) is essential.
• Strong communication skills with a professional phone manner and empathy.
• Ability to navigate multiple systems and absorb training effectively.
• Resilience, adaptability, and a genuine passion for helping customers.
• Familiarity with KYC and compliance processes (preferred but not essential).

What You'll Get in Return

• Comprehensive training
  and ongoing support.
• Hybrid working after initial training (3 days office, 2 days WFH).
• Opportunities for
  career progression
  within a Big 4 Bank.
• A collaborative team culture that celebrates success.
• Competitive pay and a chance to make a real impact.

What You Need to Do Now

If you're ready to take the next step in your career and join a leading bank,
click 'Apply Now'
to submit your CV.