Student Adviser
1 week ago
Posting Date: 4 Sept 2025
Type of Position: Fixed Term
Location:
Townsville, QLD, AU
- Fixed-Term (until , Full-Time
- Students Directorate
- CQUniversity Townsville
- Higher Education Worker Level 4
- Total Remuneration $88,138 to $93,095 pa (including salary of $74,478 to $78,667 plus 17% superannuation and leave loading)
Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.
Working at CQUniversityWorking as part of the Student Service SPOT team, you will play a pivotal role in supporting our students.
As the first point of contact for both current and future student enquiries in our busy call centre and on campus, you will be supporting our students to navigate university systems and processes and setting them up to get the most out of their university experience.
We are seeking a skilled communicator with customer service experience who thrives in a fast-paced, dynamic environment to join our team. You will provide accurate, timely and documented advice to students on a range of matters including course advice, administration, admissions, enrolment, fees and scholarships.
This is a fantastic opportunity to contribute to the future success of our students while working in a positive, team-oriented environment
Be Rewarded- 17% superannuation (with the choice to join an award-winning superfund)
- Generous annual leave
- 10 days personal/sick leave, plus 5 days carer's leave
- 7.25 hours engaged service leave
- Fantastic professional and career development opportunities
- Up to 26 weeks (six months) paid parental leave
- Access to an Employee Assistance Program and Fitness Passport
- Knowledge and proficient in the use of information systems, web browsers, email software, Microsoft software or similar, customer relationship systems and Quality Standards to achieve successful outcomes.
- Knowledge of Call Centre techniques.
- Outstanding oral and written communication skills and administrative experience with a demonstrated commitment to continual improvement, innovation and learning to achieve goals.
- Excellent customer service skills and an understanding of the needs of a culturally diverse university community.
Applications Close: 11:59pm, Sunday, 21 September 2025
Job Requisition ID: 6448
Contact Details:
Natalie O'Loughlin
When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position.
Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.
CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity's domestic and international student graduates with post-study work rights are encouraged to apply.
HEW4 || #LI-JF1 || #LI-Onsite || Keywords: Call Centre Operator | Customer Experience Specialist | Student Support Coordinator | Client Services Officer | Helpdesk Operator | Service Desk | Academic Support Officer | Student Engagement Officer | Higher Education Administration | Tertiary Education Support | University Services Officer | Education Admin Assistant | Student Liaison Officer | Customer Care Specialist | Student Services | Office Administrator | Receptionist | Frontline Services Officer | Administrative Assistant-
Student Adviser
2 weeks ago
Townsville, Queensland, Australia CQUniversity Australia Full timeSelect how often (in days) to receive an alert:- Students Directorate- CQUniversity Townsville- Higher Education Worker Level 4- Total Remuneration $88,138 to $93,095 pa (including salary of $74,478 to $78,667 plus 17% superannuation and leave loading)Join an organisation with an unbreakable belief that quality education, training and research should be...
-
Student Adviser
2 weeks ago
Townsville, Queensland, Australia CQUniversity Australia Full timeSelect how often (in days) to receive an alert:Students DirectorateCQUniversity TownsvilleHigher Education Worker Level 4Total Remuneration $88,138 to $93,095 pa (including salary of $74,478 to $78,667 plus 17% superannuation and leave loading)Join an organisation with an unbreakable belief that quality education, training and research should be available to...
-
Student Adviser
6 days ago
Townsville, Queensland, Australia CQUniversity Full timeOverviewFixed-Term (until 30.06.2026), Full-Time | Students Directorate | CQUniversity Townsville | Higher Education Worker Level 4Total Remuneration $88,138 to $93,095 pa (including salary of $74,478 to $78,667 plus 17% superannuation and leave loading)Join an organisation with an unbreakable belief that quality education, training and research should be...
-
Student Adviser
5 days ago
Townsville, Queensland, Australia CQUniversity Full timeOverviewFixed-Term (until 30.06.2026), Full-Time | Students Directorate | CQUniversity Townsville | Higher Education Worker Level 4Total Remuneration $88,138 to $93,095 pa (including salary of $74,478 to $78,667 plus 17% superannuation and leave loading)Join an organisation with an unbreakable belief that quality education, training and research should be...
-
Student Adviser
2 weeks ago
Townsville, Queensland, Australia Cquniversity Australia Full timeSelect how often (in days) to receive an alert:Students DirectorateCQUniversity TownsvilleHigher Education Worker Level 4Total Remuneration $88,138 to $93,095 pa (including salary of $74,478 to $78,667 plus 17% superannuation and leave loading)Join an organisation with an unbreakable belief that quality education, training and research should be available to...
-
Student Success Adviser
6 days ago
Townsville, Queensland, Australia beBeeSupport Full time $88,138 - $93,095Job SummaryThis is a fantastic opportunity to contribute to the future success of students. You will play a pivotal role in supporting our students by providing accurate, timely and documented advice on various matters including course advice, administration, admissions, enrolment, fees and scholarships.
-
Student Support Specialist
2 weeks ago
Townsville, Queensland, Australia beBeeCustomerSupport Full time $88,138 - $93,395Are you passionate about delivering exceptional customer service and making a positive impact on students' lives?This is an exciting opportunity to join our team as a Student Adviser, where you will play a pivotal role in supporting our students and providing accurate, timely, and documented advice on various matters.About the RoleAs a Student Adviser, you...
-
Student Support Specialist
7 days ago
Townsville, Queensland, Australia beBeeCustomerService Full time $88,138 - $93,595This role is an excellent opportunity to support students in achieving their academic goals. As a Student Adviser, you will be the primary point of contact for current and future student enquiries, providing accurate and timely advice on course information, administration, admissions, enrolment, fees and scholarships.About the PositionYou will work...
-
Casual Academic Learning Adviser
1 week ago
Townsville, Queensland, Australia CQUniversity Full timeOverviewJoin an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.Working at CQUniversityAre you passionate about supporting Aboriginal and Torres Strait Islander students on their academic journey? CQUniversity is seeking...
-
Casual Academic Learning Adviser
1 week ago
Townsville, Queensland, Australia CQUniversity Full timeOverviewJoin an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.Working at CQUniversityAre you passionate about supporting Aboriginal and Torres Strait Islander students on their academic journey? CQUniversity is seeking...
