Computer Systems Technician

This is a permanent opportunity for a motivated Computer Systems Technician to join our service team. Our office is based in the vibrant coastal city of Townsville, North Queensland, approximately 1,350 kilometres north of Brisbane. Townsville is the largest urban centre in northern Australia and serves as a key regional hub for government, business, education, and tourism. In this role, you will play a key part in delivering high-quality IT support and issue resolution across schools and our Townsville office, ensuring services meet agreed performance standards. Our three Systems Technicians currently support around 100 schools, providing a broad range of IT services to assist both students and staff. Regular travel to schools in the surrounding areas including Charters Towers, Burdekin, Hinchinbrook, and the Whitsundays will be required.

About The Department Of Education
Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us .

Your Role as a Computer Systems Technician
You will have responsibility for leading the following activities and undertaking the following key tasks:

• Participate in and be a member of an IT support service team ensuring that the team provides a high level of service and issue resolution in line with agreed performance standards.
• Ensure that agreed levels of service are maintained and contribute to the ongoing development of standardised processes required for the provision of IT support.
• Install and maintain systemic management and educational delivery systems in accordance with departmental information standards and policies.
• Provide expert IT advice and support on the selection, procurement and installation of new hardware and software, as well as the enhancement of existing systems.
• Advise, communicate, apply and monitor the implementation of departmental information standards and policies.
• Participate in service level and work practice reviews.
• Maintain currency of technical proficiency and skills

The Right Fit
Skills In The Following Areas Will Be Highly Regarded

• A detailed working knowledge of Windows 2016 and above server operating systems
• A high level of technical knowledge of server hardware and configuration, and network switches
• A good understanding of end user device and printer support
• Knowledge of Windows 11 and above, iPadOS, and macOS
• Travel and overnight absences from base may be required of this position.

Mandatory Requirements

• A C class drivers licence is a requirement for this position due to travel required between base location and schools on a regular basis.
• Diploma of Information Technology (or equivalent based on ACS skills assessment)

If you're seeking a rewarding role in a large organisation and have the necessary skills and experience, we encourage you to apply for this exciting permanent position today

Interested? To Apply:

• Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
• Write a two-page selection response detailing how your skills, achievements, and capabilities align with the requirements of the role

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.

Occupational group
IT & Telecommunications