MCCS - Customer Service Officer Rostering

ADSSI Limited has provided home and community services for over 35 years. Spanning across four locations in the Hunter and the Central Coast, we're a big organisation loaded with career opportunities, ranging from entry-level and traineeships to corporate and executive roles.

Together, our brands (Adssi In-home Support, Beresfield Community Care, Dungog & District Neighbourcare and Maitland Community Care Services) are an award-winning workplace. We deliver in-home aged and disability care services, including household help, personal care, respite, shopping, allied therapies, nursing, transport, social and community access, home modifications and maintenance.

Through our programs and a dedicated team of staff and volunteers, we support thousands of Australians to remain living safely and independently in their home and the local community.

About the Role

An exciting opportunity has become available for a Customer Service Officer to join our Maitland Community Care Customer Service Team. This role is crucial in delivering high-quality services to our clients by ensuring the efficient and effective rostering of care. You'll thrive in a fast-paced environment where no two days are the same, using your problem-solving and communication skills to keep everything running smoothly.

Key Responsibilities

• Schedule our Support workers and Brokers within required timeframes
• Liaise with third-party suppliers to confirm service availability
• Manage roster changes due to planned or unplanned leave
• Communicate service adjustments with clients in a clear and empathetic manner
• Keep all records and documentation accurate and up to date
• Prepare ad-hoc reports as requested by the Team Leader

In this role, your scheduling will take up around 50% of your time, while you'll also be answering phones, managing emails, and proactively problem-solving. You'll need to see the bigger picture, think ahead, and be able to juggle multiple priorities while building rapport with clients, staff, and stakeholders.

Office hours are Monday to Friday: 7:30 a.m.–4:00 p.m. or 8:30 a.m.–5:00 p.m. On-call rotation occurs every six weeks from 6:00 a.m. to 9:00 p.m. Including one weekend every six weeks. One work-from-home day per week is included.

About You

You're highly organised, tech-savvy, and thrive under pressure. Most importantly, you're passionate about helping others and enjoy working as part of a team.

You will also bring:

• Strong computer literacy with the ability to work across multiple client management systems
• Excellent interpersonal and communication skills with a warm, approachable style
• Exceptional organisational and time management skills
• A solution-focused mindset and strong problem-solving abilities
• High attention to detail and data entry accuracy
• Ability to work independently while contributing to a collaborative team environment
• Proficiency in Microsoft 365 (Teams, Word, Excel)
• Previous experience in rostering or scheduling (community services experience highly desirable)

Why Join the Maitland Community Care Team?

At ADSSI, we're proud of our genuinely supportive and positive workplace culture. You'll be joining a buzzing, fast-paced, and hardworking team where collaboration and support are at the heart of what we do.

Why work for ADSSI:

• Comprehensive onboarding and tailored ongoing training
• Regular one-on-one support and team collaboration
• Flexible work arrangements (including up to one day per week working from home once confident in the role)
• Guaranteed hours.
• Competitive salary package
• Eligible for $15,900 not-for-profit salary packaging plus a $2,600 meal entertainment card annually.
• Continuous learning and development opportunities to build a personalised career pathway.
• Access to flexible working conditions, an Employee Assistance Program (EAP) and a paid ADSSI day each year.
• 2023 X-Ref Best Workplace Award

ADSSI strongly encourages all employees to stay up to date with COVID-19 vaccinations.

We proudly operate on Darkinjung, Wonnarua, Awabakal and Gringai lands and pay our respects to Elders past, present and future. We value diversity and encourage applications from Aboriginal & Torres Strait Islander peoples, people from multicultural backgrounds, people living with disability and members of the LGBTIQ community.

Closing Date: Wednesday, 3rd December 11:59pm

How to apply:Apply through SEEK by clicking on the "Apply" button.