Manager SIL Accommodation Services

About Us

We Care NSW is a provider of specialist Aboriginal and non Aboriginal disability and youth services. We are a Not for Profit organisation that prides itself on offering quality support services to vulnerable adults, children and young people. The people we support are the focus of our care, and we are committed to assisting individuals to meet their goals and live as valued and respected members of their community.

We Care NSW encourages applications from Aboriginal and Torres Strait Islander people, people living with a disability and women

About the role

We are seeking a compassionate, dedicated Accommodation Services Manager to join our team in the Hunter, Maitland and Newcastle region. In this role you will be responsible for managing and leading the provision of NDIS Support Independent Living (SIL) services for We Care NSW across the region. With the aim of delivering quality care and achieving positive outcomes for people living with complex psycho-social and physical challenges.

You will be responsible for the operational aspects of the service including staff management, supervision and training, rostering, stakeholder management, quality and compliance, people and safety management. You will be working alongside senior management and specialists to ensure the delivery of person centred, therapeutic, trauma informed care to the participants we support.

Key Responsibilities:

• Manage SIL service delivery, ensuring that all staff provide person centred / therapeutic / trauma informed support to assist participants to achieve their goals and build capacity
• Daily line management, staff supervision and leadership for the SIL workforce
• Ensure rosters for all programs are completed in a timely and compliant manner
• Conduct and review risk assessments and therapeutic planning processes
• Lead and facilitate stakeholder engagement and discussions
• Contribute to the management of critical incidents
• Participate in the recruitment and orientation of new team members
• Monitor and evaluate the performance of SIL programs and ensure compliance with standards and legislation
• Mentor and support House Coordinators to build their capacity in their roles.

Skills and Experience

• Relevant tertiary qualification at Diploma level or above in Community Services, Mental Health, Management or related field and/or other relevant experience
• Minimum 2 years' experience managing teams in disability / mental health services or similar environment working
• Demonstrated applied knowledge of NDIS requirements to the delivery of services in a Supported Independent Living environment
• Experience in developing and managing a staff roster, across multiple programs, within a therapeutic care framework
• Knowledge of person centred principles, positive behaviour support and trauma informed care
• Well developed knowledge in NDIS critical incident management responsibilities and related procedures
• Highly developed verbal communication, interpersonal and influencing skills
• Well-developed time management, organising and task coordination skills

Why We Care NSW

• Be part of a Not for Profit organisation whose values align with yours: Caring, Accountability, Respect, Empowerment, Safety
• Make a difference and help people living with a disability meet their goals
• Variety - a rewarding career where no two days are the same
• Receive training and ongoing support in our Matung Mob practice framework
• Be supported by our Employee Assistance Program and ongoing training, supervision and management support
• Access to Salary Packaging

How to Apply

If you have the skills, experience and passion to be successful, we want to hear from you

Please click the "APPLY" button and attach your resume and cover letter.

You are required to address each of the selection criteria in you covering letter in addition to your resume.  For further enquiries and/or a copy of the position description please call or email