Sr Salesforce Technical Architect

About the Company

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS' journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Role:
Senior Salesforce Technical Architect

Desired Experience Range:
12+ years

Required Solution Architecture Skill Set:

• Solution Architect with expertise in designing solutions, delivering end to end transformations which includes but not limited to, B2B & B2C Experiences, Information Management (Integration and Data Architecture), Multi-Cloud Strategy & solutions on Salesforce platform
• Expertise in working together with the Enterprise Architecture team to review solutions ensuring alignment with broader Organisation strategy.
• Can develop high quality solution artefacts, that can include a high-level end to end Solution Architecture document (includes but not limited to, Architecture principles used, recommendations, constraints, risk/issues & mitigations, integration with other enterprise systems leveraging recommended patterns etc.).
• Experienced in working collaboratively with different stakeholders including from Business, IT, Designers, Developers & Testers to enable decision making and create solutions that help in meeting the implementation objectives.

Required Technical Architecture Skill Set:

• Can produce low level design for tech leads and developers to start their build which adheres to both High Level e2e and Low Level design produced e.g. Data Model, LWC & Apex design patterns, Trigger framework, recommendation of low code features over pro-code etc.
• Review work of Technical Delivery teams. Guide and troubleshoot with them whenever there is a need.
• Hands-on experience & sound understanding and exposure on working inline with strengths and limitations of the Salesforce platform that go into play for large scale implementations involving high volume transactions, high availability, highly integrated, auto recovery, extreme focus on customer lifecycle and experience.
• Specialized in simplification of existing implementation including Apex reduction/optimization, Data Model Optimization, UI Simplification and enabling transition to configuration based frameworks such as flows.
• Well versed with Salesforce, integration platforms (e.g. MuleSoft), hence in a unique position to create a value proposition, design & develop end to end solutions leveraging the best of all the worlds.
• Demonstrate understanding and expertise on capabilities around AI (GenAI & Agentic AI - both on Salesforce platform and cross platforms as well). Can drive AI hackathons and POC based on a given business use case. Differentiate and recommend when to implement Generative v/s Agentic v/s Predictive capabilities of the Salesforce platform.
• Experience in Data Cloud implementation and strategy in a multi Org environmentExperienced in designing solutions to automate or Integrate Salesforce with 3rd party systems using either out of the box features.
• Proficient in recommending right appexchange products.

Must Have Competencies (Architect & Behavioral)

• TOGAF Certified or any equivalent Enterprise Architecture Certification
• Salesforce Certified Architect (all required Application and System Architect Certification)
• Salesforce Certified Agentforce Specialist & Agentforce Innovator Badge
• Communication, Collaboration and Presentation skills
• Complex problem solving skills
• Design Thinking Mindset
• Desirable, Salesforce B2B Solution Architect

Must Have Competencies (Technology & Platform)

• Extensive Experience in Lightning Development.
• Built/Understand Lightning Web Component Framework and LWR sites.
• Strong in Developing JavaScript components.
• Strong in developing APEX classes & Trigger framework.
• Extensive Experience in Building APEX REST/SOAP APIs.
• Demonstrate rationale of Low Code and Pro Code methodology.
• Proficient in Service Cloud Voice, New-gen Omni Channel and Digital Engagement (Chat, SMS, Voice, Whatsapp etc.)
• Proficient in Conga Documentation and DocuSign integration
• Desirable, Salesforce Revenue Cloud (CPQ), Marketing Cloud & Salesforce B2B Commerce

Additional Skills

Consulting

Stakeholder Management | Process Re-engineering | Requirement Gathering | Fit Gap Analysis

Pre-Sales / Sales Support

RFP Analysis | Proposal Creation | Demo & POC Set Up | Defence Presentations

Responsibility of / Expectations from the Role:

• Responsible for building standard out of the box or custom solutions based on the fitment recommendations, including major/minor enhancements and greenfield implementations.
• Adherence to best practices including code version control, environment and release management procedures.
• Keeping up to date with and adhering to Salesforce Best Practices to deliver sustainable, quality solutions.
• Liaise directly with Business users to understand, debug/analyse and resolve enhancement, project and support related requests and incidents.
• End to end ownership of requests and incidents including UAT coordination and change implementation activities.

Equal Opportunity Statement:

Tata Consultancy Services is committed to diversity and inclusivity in the workplace.

Equal Opportunity Statement

[Include a statement on commitment to diversity and inclusivity.]

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