Senior Application Specialist – Support

Location: Head Office - National Role, suitable candidate can work from any RHC location.

Employment Type: Full-Time fixed term contract 2-years

The Senior Application Specialist is responsible for the technical ownership, support, and continuous improvement of enterprise applications. This role ensures the stability, performance, and usability of critical business systems through expert-level troubleshooting, stakeholder engagement, and proactive system management. The specialist works closely with clinicians, administrative staff, vendors, and IT teams to deliver high-quality support and continuous improvement of healthcare technologies.

Key Responsibilities

Technical Ownership

• Serve as the primary technical owner for assigned applications, ensuring optimal performance, reliability, and scalability.

• Maintain deep knowledge of application architecture, integrations, and dependencies.

• Lead application lifecycle management including upgrades, patching, and end-of-life planning.

• Collaborate with vendors and internal teams to manage application roadmaps and feature releases.

Support & Incident Management

• Provide Tier 2/3 support for complex application issues, ensuring timely resolution and root cause analysis.

• Monitor application health and performance using appropriate tools and dashboards.

• Develop and maintain support documentation, knowledge base articles, and runbooks.

• Participate in on-call rotations and incident response as required.

Stakeholder Engagement

• Liaise with business units to understand application usage, pain points, and enhancement opportunities.

• Translate business requirements into technical solutions in collaboration with developers and vendors.

• Conduct training and onboarding sessions for end-users and support staff.

Continuous Improvement

• Analyze support trends and metrics to drive proactive improvements.

• Lead or contribute to application-related projects, including migrations and integrations.

• Identify and implement automation opportunities to streamline support processes.

Required Skills & Experience

• Bachelor's degree in Information Technology, Computer Science, or related field.

• 5+ years of experience in application support or technical systems administration.

• Strong understanding of enterprise application ecosystems (e.g., ERP, CRM, EHR, custom platforms).

• Experience with ITIL practices and service management platforms (e.g., ServiceNow, Jira).

• Excellent problem-solving, communication, and stakeholder management skills.

• Experience with ZedMed and SugarCRM is advantageous but not essential

Desirable Qualifications

• Certifications in relevant technologies (e.g., Microsoft, Oracle, AWS, ITIL).

• Experience in regulated industries (e.g., healthcare, finance).

Key Attributes

• Proactive and self-driven with a strong sense of ownership.

• Analytical mindset with attention to detail.

• Ability to work independently and collaboratively in cross-functional teams.

• Strong documentation and communication skills.

About US

The Hospital is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with 72 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of 'People Caring for People' since 1964.

What's in it for you?

Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.

Discounts: Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you'll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.

Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.

Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

Requirements

• Must provide a National Police check conducted within the previous 12 months

• According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at

For enquiries, please contact either Robbie Mansjur via email or Katherine Wegner via email

Applications Close: 3rd September 2025