Customer Service Operator

2 weeks ago

Mulgrave, Australia Moffat Pty Ltd Full time $60,000 - $80,000 per year

Are you ready for a dynamic role where teamwork, adaptability, and attention to detail are key?

Moffat, a renowned leader in commercial catering and bakery equipment, is looking for a Customer Service Officer to join our collaborative and vibrant team at our Mulgrave head office. This diverse role spans the food service industry, engaging with both dealers and end-users for various product lines.

WHY MOFFAT?

  • Global Reputation: Join a well-established global brand renowned for innovation and customer service.

  • Supportive Environment: Be part of an engaged and experienced team, led by a responsive and encouraging leader.

  • Training and Induction: Benefit from full training and induction to set you up for success.

  • Wellbeing Services: Access wellbeing services and mental health support through our EAP.

  • Continuous Learning: Never stop learning with ongoing product training and opportunities for personal and professional growth – (usually with snacks).

  • Flexibility: Opportunity for hybrid work after training period.

  • Free Parking

KEY RESPONSIBILITIES:

  • Diverse Customer Interaction: Engage with customers across various departments, dealing primarily with dealers in the food service sector including for chemicals and spare parts.

  • National Reach: Handle orders for a variety of customers, ensuring a smooth and efficient process.

  • Collaboration with Sales Team: Work closely with our sales team, participating in calls for inventory stock levels and liaising with customers to manage orders effectively.

  • Order Management: Navigate through order processing via email and SAP, ensuring accuracy, timely delivery, and consistent communication with customers.

  • Problem-Solving: Bring your problem-solving skills into play as not everything is black and white, so adaptability and initiative are key.

YOUR ROLE:

We're seeking an experienced and customer-centric individual to become a valuable member of our friendly and professional team at our Mulgrave head office. As a Customer Service Officer, you will collaborate with the sales team, engaging with customers on sales orders, and ensuring an exceptional customer experience.

What We're Looking For:

  • Team Players: Individuals who are team players, capable of working through Teams, contributing with common sense, and being flexible in their approach.

  • Customer-Focused: Patience and attention to detail are crucial, especially when dealing with customers and coordinating with other departments and third parties.

  • Communication Skills: Excellent communication skills, both in emails and calls, are essential. Be a liaison between sales teams, customers, and internal departments.

  • Adaptable and Dynamic: We want individuals who enjoy a dynamic job, are eager to learn, and can navigate through the intricacies of order management.

  • Product Knowledge: While not mandatory, a background in hospitality and familiarity with equipment will be advantageous. We provide comprehensive product training with our product managers and sales representatives.

INTERESTED? APPLY NOW

Excited about the role but unsure if you meet all the criteria? We still want to hear from you Please apply with your resume and cover letter, detailing why you would be perfect for this role. Applications will be considered as they come through, and applicants must be eligible to work in Australia.

Join us in shaping the future of customer service excellence. Apply now

Applications from Agencies will not be accepted.

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