Principal Functional Technical Lead, CareSync Exchange

About the role:

The Principal Functional Technical Lead provides essential leadership across functional and technical domains, assisting the CareSync & UPI Application Manager as the primary conduit between the department, solution vendors, and participating health services. The role ensures that the CareSync Exchange application and supporting Azure platform are functioning securely and efficiently, and that the platform remains clinically safe, interoperable, and scalable. The CareSync Exchange program will support more connected care and better patient outcomes across Victorian Public health services.

About us:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

About you:

You will be required to demonstrate the following:

• Lead and deliver change management activities in alignment with Health Technology Services and departmental policies and processes.
• Chair technical review meetings and oversee the maintenance of technical documentation.
• Conduct quality assurance reviews and develop policies to ensure compliance with standards and best practices.
• Contribute to application lifecycle roadmaps and drive continuous improvement initiatives.
• Provide support for incident and problem management, including identifying opportunities to enhance service delivery and system performance.
• Collaborate closely with infrastructure, security, vendors, project teams, and business stakeholders to ensure cohesive and integrated delivery.
• Participate in project and operational meetings, working groups, advisory forums, and other relevant engagements as required.

Qualifications / Specialist Expertise

Qualifications

• A tertiary qualification with a significant ICT component, or an equivalent discipline, is desirable but not mandatory.
• ITIL Service Management Certification is desirable but not mandatory.

Specialist Expertise

• Extensive experience in leading and coordinating change management processes within complex health IT environments.
• Advanced knowledge of Azure platform services, including integration, security, and cloud-native architecture.
• Demonstrated capability in troubleshooting and resolving complex system and integration issues across multi-tiered environments.
• Experience in developing and enforcing governance frameworks, including documentation standards and compliance policies.
• Expertise in incident and problem management, including root cause analysis and service improvement planning.
• Knowledge of health sector operations, including clinical workflows, data governance, and digital health initiatives.

What we offer:

• The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
• A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
• A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

How to apply:

Applications should include a resume and a cover letter. Click the `Apply' button to view further information about the role including key contact details and the advertisement closing date.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.

If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.

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