Principal Technical Analyst

About the role:

The Principal Technical Analyst is part of the M365 & Platforms Team, which designs and delivers application enhancements, managing production systems and managing incidents and problems using Microsoft cloud services including Microsoft 365, Power Platform and legacy platforms.

The role is responsible for the delivery of technical analysis services in relation to the Microsoft cloud services platforms and legacy platforms. This includes undertaking requirement gathering, design and configuration on several SaaS platforms, tracking and resolving technical problems, maintaining and updating software, hardware and training materials, while providing expert guidance and mentorship on the technical analysis landscape, ensuring quality and consistency on all output produced by the teams.

Please refer to position description for futher information on the role.

About us:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

About you:

We are seeking a skilled and adaptable Principal Technical Analyst to join the Department of Health. This role involves overseeing the administration, management, and configuration of Microsoft 365, Power Platform, and legacy platforms. The ideal candidate will have expertise in Entra-ID and Azure Active Directory technologies, with the ability to provide technical support and troubleshoot complex application systems, including debugging code. You will collaborate with the Solutions Planning & Design team to ensure that technical solutions align with approved application architecture.

Key responsibilities include delivering technical leadership, reviewing incidents and requests to ensure effective resolution, and offering advice on functional requirements and design implications. You will be expected to demonstrate flexibility in meeting deadlines and managing competing priorities while working in high-pressure environments. Your actions will have a direct impact on the Department's ability to deliver quality services and support to clients.

We are looking for someone with a proven track record of driving innovation and process improvements, supporting strategic thinking, and problem-solving to deliver high-quality outcomes that meet both business and citizen expectations. Adherence to government, eHealth, and ETB strategies, as well as compliance with PDM and endorsed methodologies, is essential.

If you possess a strong technical background, leadership experience, and a commitment to excellence in service delivery, we invite you to apply.

Mandatory

• Experience in large organisation IT environments, including but not limited to supported applications, infrastructure (on premise and cloud), development framework, processes and procedures, etc
• A relevant IT related degree or qualification will be highly advantageous to this role.
• Agile project experience will be advantageous.

Desirable

• Certification in PRINCE 2 or other project management methodology is highly desirable.

On a personal level, the candidate will be a proactive, creative, and accountable individual who demonstrates strong conceptual and analytical abilities to address complex problems. They will show integrity, foster teamwork, and build meaningful relationships, while actively promoting innovation and maintaining a commitment to the public interest.

What we offer:

• The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
• A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
• A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

How to apply:

Applications should include a resume and a cover letter. Click the `Apply' button to view further information about the role including key contact details and the advertisement closing date.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.

If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.

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