Customer Experience Lead, Melbourne

2 days ago

Melbourne, Victoria, Australia PMG Integrated Communications Full time $70,000 - $75,000 per year

Customer Experience Lead, Melbourne

As a Customer Experience Lead, you are responsible for managing the customer briefings and events at the Melbourne Customer Welcome Centre (CWC). You'll work with a variety of internal stakeholders to plan and prepare the appropriate content and experiences, tailored to the specific requirements of that customer and account team. On briefing days, you'll host the customer, deliver demos and experiences to inspire them, and ensure the relevant discussion leaders are aligned with the briefing objectives. Additionally, you'll work within a broader global team to drive operational excellence within the centre, leveraging established processes to ensure the impact of the briefing is correctly tracked and measured. This is an office- based role at the Melbourne CWC.

Responsibilities:

  • Manage the center's calendar scheduling for customer briefings and events
  • Support the sales teams / business units to execute impactful customer briefings by ensuring the agenda and discussion leaders are aligned with the briefing goals
  • Assist in delivering demos in the innovation showcase to bring our technology/solutions to life
  • Maintain the CWC innovations showcase, ensuring the latest products/solutions are installed in the centre
  • In-charge of checking the centre's physical inventory (eg demo equipment) and updating into the inventory tool
  • Maintain the center's computer, A/V infrastructure to support customer activities and leverage on IT for support where necessary
  • Be responsible to ensure that all visitor metrics are properly tracked and accurate (eg. sales opportunities, attendee details, post-briefing feedback)

Education and Experience Requirements:

  • Bachelor's degree in a commercial or applicable technology field or equivalent experience
  • 2-4 years of customer facing experience in a commercial environment preferred, e.g sales, solutions engineering, customer success
  • Experience working with a variety of customer stakeholders; across executive, end user and technical roles

Knowledge and Skills:

  • Exceptional communication and presentation skills as storytelling is a key part of the job
  • Strong technical knowledge and can independently set up IT equipment like laptops, displays, headsets, AV equipment with support from tech consultants where necessary
  • Capable of inferring key objectives from sales team to deliver experiences that help achieve their sales objectives.

Job Types: Full-time, Permanent

Pay: $70,000.00 – $75,000.00 per year

Work Location: In person

  • Customer Experience Team Lead

    1 week ago

    Melbourne, Victoria, Australia Splend Full time

    About us At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership But we aren't just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the...

  • Customer Experience Manager Automotive

    4 days ago

    Melbourne, Victoria, Australia Subaru Melbourne Full time $90,000 - $120,000 per year

    Drive your career with a global leader in the automotive industry.At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures we deliver outstanding customer experiences and operational efficiency across our supply chain.We are currently seeking a...

  • Customer Experience Supervisor

    2 weeks ago

    Melbourne, Victoria, Australia Melbourne Sports Centres Full time $60,000 - $90,000 per year

    Posted Wednesday, 15 October 2025, 8:00 amAbout State Sport Centres:Are you ready to be a crucial part of the dynamic world of State Sport Centres? We are the heartbeat of premier multi-sport facilities in Victoria, dedicated to fostering peak performance, unlocking potential, and delivering world-class events. State Sport Centres are more than just...

  • Guest Experience Officer

    4 days ago

    Melbourne, Victoria, Australia City of Melbourne Full time $60,000 - $90,000 per year

    Multiple Casual Positions Available$31 per hour + 25% Casual Loading + 12% SuperannuationExciting opportunity to join our dynamic Recreation Team at Melbourne City BathAbout the roleThe Guest Experience Officer sits within the Recreation and Waterways Branch  of the Community and City Services Division and offers an exciting opportunity to deliver...

  • Assistant, Visitor Experience

    2 weeks ago

    Melbourne, Victoria, Australia Arts Centre Melbourne Full time $34,120 per year

    Multiple casual rolesOctober start date, training provided$26.30 per hour plus 25% casual loading and superannuationGreat location convenient to public transportAbout The RoleYou will create remarkable customer experiences at a range of events, from rock concerts to symphony orchestras, First Nations dance performances and Comedy Festival shows. You will...

  • Customer Experience Lead Consultant

    7 days ago

    Melbourne, Victoria, Australia ReadyTech Group Full time $120,000 - $180,000 per year

    About us:Making a meaningful difference with mission-critical software that empowers communities to thrive.ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer's diverse problems – supporting multiple businesses across a variety of...

  • Customer Experience

    2 weeks ago

    Melbourne, Victoria, Australia Scape Australia Full time

    Location: Melbourne CBD - Scape SwanstonEmployment Type: Full-timeWHO WE ARE?Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 19,000 students (and are growing) and...

  • Customer Experience People Lead

    12 hours ago

    Melbourne, Victoria, Australia Xero Full time $120,000 - $180,000 per year

    Our PurposeAt Xero, we're here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.How you'll make an...

  • Customer Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Inchcape Australasia Full time $60,000 - $100,000 per year

    Customer Experience SpecialistLocation:Melbourne, Victoria - Melbourne City, Doncaster, Bundoora, Mentone, Werribee, Hoppers Crossing, Berwick, Glen Waverley and Essendon.Job Details:OnsiteDo you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Australia, part of Inchcape's global...

  • State Lead VIC/TAS

    1 week ago

    Melbourne, Victoria, Australia Bank of Melbourne Full time $120,000 - $180,000 per year

    Job DescriptionHave a significant impact in shaping the future of Broker DistributionJoin a high-performing frontline businessBlend your deep Mortgage Broker industry experience with your leadership exposureDrive customer growth, advocacy and broker lending performanceWhat's the role?As the Bank of Melbourne State Lead VIC – Broker Distribution, you will...