Client Relations Manager

1 week ago

Gordon Park, Queensland, Australia Alzheimer's Association of Queensland Full time

Alzheimer's Queensland (AQ) is a respected leader in aged care and dementia services, empowering older Australians to remain independent and engaged within their communities. We deliver personalised care with compassion, integrity, and professionalism, supporting people at home through programs like the Home Care Package.

As part of our ongoing growth, AQ is seeking an enthusiastic and experienced Client Relations Manager to join our home care team servicing our Brisbane North region. This role is based onsite at our Gordon Park Multi Service Centre with travel occasional travel to our head office in Upper Mount Gravatt.

About the Role

As our Client Relations Manager, you will be the face of AQ's home care services building strong relationships with clients, supporting seamless onboarding, and ensuring care plans are delivered with compassion and excellence. Your key responsibilities will be proactively identifying and cultivating business growth opportunities, fostering strong partnerships and driving revenue. This will be done by collaborating with various stakeholders to develop and implement strategies for growth. The Client Relations Manager will also assist with the upcoming transition from Home Care Program to the new Support at Home Program from 1 November 2025.

In addition to the business growth management, there will be HCP case coordination including providing in-home assessments, referrals, care plan reviews, budget and staff management.

What You'll Be Doing

  • Engage new clients and facilitate smooth transitions into the Support at Home program
  • Maintain strong relationships with existing clients, ensuring high satisfaction and quality outcomes
  • Coordinate timely assessments, care plans, and goal-setting tailored to individual needs
  • Oversee client budgets, ensuring funds are appropriately utilised and compliant with Department guidelines
  • Support and lead a care team to ensure services are delivered effectively and respectfully
  • Collaborate with internal teams to ensure operational and regulatory compliance
  • Respond to client inquiries, manage changes in care needs, and ensure prompt service delivery

About You

  • Extensive knowledge of the home care standards, understanding of the commonwealth home support and consumer directed care programs
  • Strong client relationship management and interpersonal skills
  • Proven experience in consumer directed care and budget management
  • Diploma or higher qualification in aged care, community services, health, or a related field
  • Client-focused mindset with excellent verbal and written communication skills
  • Current driver's licence and access to an insured motor vehicle
  • National Police Check (or ability to obtain)

Why Join AQ?

  • $95,000 + Superannuation
  • Salary sacrifice benefits – up to $15,900 per annum tax-free dollars ($611.55 per fortnight)
  • Etag available for travel to work
  • Ongoing training and development opportunities

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