Client Services Manager

2 weeks ago

Sydney, New South Wales, Australia Leading Edge Energy Full time

$80,000 plus Super |   Beautiful Martin Place Location | Small Friendly Team

Join Leading Edge Energy, a fast-growing energy advisory and procurement business helping Australian companies save money and achieve smarter energy outcomes.

We're looking for a Client Service Manager to deliver exceptional client support and coordination throughout the energy contract lifecycle — from onboarding to renewals. You'll ensure clients feel informed, valued, and supported.

What You'll Do:

  • Coordinate client onboarding and ensure smooth transitions into service.
  • Manage reporting and deliverables – invoice checks, network tariff reviews, and impact reports.
  • Provide support to a small team based offshore.
  • Handle client inquiries professionally, ensuring prompt, accurate resolutions.
  • Maintain accurate CRM records to ensure transparency and accountability.

What We're Looking For:

  • Strong communication and relationship-building skills.
  • Ability to influence and guide clients effectively.
  • Excellent organisation, attention to detail, and follow-through.
  • Customer service or account coordination experience (energy sector experience ideal but not required).
  • Confident with CRM systems and Microsoft Office.
  • A proactive, professional attitude and a genuine interest in learning and growth.

Why Join Us:

  • Collaborative and supportive culture based in Sydney, CBD.
  • Full-time position with the opportunity to lead a small team.

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