Principal Product Engineer

Principal Product Engineer (SIEBEL CRM)

• Employment Type: Temporary opportunity until June 2027

• Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)

• Grade: DCS Clerk Grade 11/12

• Salary Range: $149,739 - – $173,174 p.a. base salary dependent on experience, plus 12% superannuation

About the Role

Government Technology Platforms (GTP), part of the Department of Customer Service, is seeking an experienced and technically adept Senior Siebel Developer to take a lead role in enhancing NSW's core digital licensing platforms. This is a 24-month contract opportunity where you'll be responsible for designing, developing, and supporting enterprise-grade functionality on the Oracle Siebel CRM 8+ platform with Open UI. You'll play a critical role in working closely with both business stakeholders and technical teams to deliver one of NSW Government's most critical SaaS platforms.

Skills & Experience

• Extensive hands-on Siebel 8+ design & development experience, including Open UI JavaScript/CSS customisations
• Strong skills in Siebel Configuration, eScripts, Workflows, REST APIs, and EAI
• Understanding of Siebel architecture, server management, Workspaces, and SQL performance tuning
• Demonstrated ability to deliver complex enterprise systems in high-availability environments
• Experience gathering business requirements and translating them into Siebel design and configuration
• Excellent communication and interpersonal skills, with the ability to engage confidently with business stakeholders and clients
• Strong business acumen and the ability to understand and align technical solutions with strategic objectives
• Proven ability to collaborate with solution designers to develop robust, scalable technical designs
• Experience in build, development, deployment and testing of Siebel CRM components

Key Responsibilities

• Design, build, test, and deploy enhancements on the Siebel CRM platform (8+ with Open UI)
• Translate business requirements into technical solutions using Siebel Configuration, eScript, Workflows, EAI, REST API, JavaScript and CSS
• Support Siebel platform stability through performance tuning, upgrades, and data migration
• Engage directly with business analysts, clients, and cross-functional teams to define and deliver high-quality outcomes
• Provide post-deployment support and ensure enterprise-grade reliability and system availability
• Collaborate in an Agile environment and occasionally work outside standard hours during key release cycles
• Act as a key liaison between technical teams and business stakeholders, ensuring clear communication and alignment on project goals

AI Statement

The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here

GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.

Salary Grade 11/12, with the base salary for this role starting at $149739 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Swathy Mohan via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 09:59 am, 20 Oct 2025

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

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