Field Service Technician

2 weeks ago

Cairns, Queensland, Australia Paragon Care Group Australia Full time $60,000 - $100,000 per year

We are seeking a skilled and motivated Field Service Technician to join our dynamic team. In this critical role, you will be the face of our company, ensuring life-saving medical equipment is performing at its peak. You will provide essential technical support to our clients in hospitals and clinics and build strong customer relationships.

  • Troubleshoot, test and repair medical equipment in line with industry best practice.
  • Perform preventative maintenance on various range of medical equipment.
  • Respond to customer inquiries by phone and provide onsite technical support
  • Within the positions skills and experience undertake installation and Acceptance Testing of Medical equipment and entering data into the company Management Systems
  • Complete service reports & required documentation and enter data into the company's Management Systems
  • Work within defined SOP's (Standard Operating Procedures) for all service and maintenance activities
  • This position is field-based, hospital and workshop role and may require occasional travel away from home
  • Undertake "On-Call" duties as directed from time to time – this may be outside usual business hours
  • Complete service reports or required documentation in a timely manner
  • Participate as an active team member to plan and install a range of equipment

Must-Haves:

  • A qualification in Biomedical Engineering, Electronics, or a related technical field.
  • Proven experience (ideally 2 + years) as a Field Service Technician, preferably with medical devices.
  • Strong technical aptitude with excellent fault-finding and problem-solving skills.
  • A valid Australian driver's license and a willingness to travel as required.
  • Excellent communication and interpersonal skills, with a strong commitment to customer service.
  • A current QLD restricted electrical license.

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