Settlements & Collections Officer

Settlements & Collections Officer

Asset Finance business

Burwood location

Paying up to $90k plus super

The client

Our client is a boutique asset finance business with a long history in motor vehicle and equipment finance. They provide a supportive and hands-on environment where you will learn quickly, work closely with experienced operators, and be part of a tight, friendly team that genuinely looks after each other.

The role

Our client is seeking a detail-oriented and proactive Settlements and Collections Officer to support the Credit Analyst team during a period of business growth. This dual-function role combines end-to-end settlement management with proactive collections activities, ensuring smooth loan completion processes while maintaining healthy portfolio performance.

Working closely with the Credit team, you will play a critical support role managing the administrative and operational aspects of loan settlements and maintaining positive cash flow through effective collections strategies. This full-time, office-based position offers exposure to both settlements and collections functions, with opportunities to develop toward a Credit Analyst role as the team grows.

Settlements (60%)

Settlement duties will include the following:

• Prepare and coordinate loan settlement documentation in accordance with credit approval conditions

• Liaise with borrowers, brokers, other financiers, dealers, auction houses, private sellers and other third parties to facilitate timely settlements

• Verify and validate all AllPAPs ( All Present and After Acquired Property) documentation and compliance requirements

• Verify that all pre-settlement conditions have been satisfied before drawdown

• Coordinate with brokers, dealers, auction houses and private sellers to ensure accurate preparation of loan documents

• Register security interests and lodge PMSI's with PPSR for each asset financed(

• Conduct final pre-settlement checks to ensure accuracy of financial calculations, fees, and disbursements

• Maintain organised and compliant loan files with meticulous record-keeping

• Complete post-settlement reconciliation and file documentation

• Support Credit Analysts by managing settlement workflows and reducing administrative burden

Collections (40%)

Collection duties will include the following:

• Monitor assigned portfolio for overdue accounts and payment irregularities

• Conduct proactive outbound contact with customers regarding overdue payments

• Negotiate payment arrangements and manage sensitive customer situations with empathy and professionalism

• Escalate complex disputes or high-risk accounts to senior staff as appropriate

• Maintain accurate records of all collection activities and customer interactions

• Work to minimise bad debts and support positive cash flow outcomes

• Identify early warning signs of financial difficulty and coordinate appropriate responses

• Ensure all collection activities comply with relevant legislation, codes of conduct, and company policies

General Responsibilities

General responsibilities will include:

• Collaborate with Credit Analysts and other team members to support overall team goals

• Identify opportunities to improve settlement and collections processes

• Contribute to a positive and cohesive team culture

• Participate in training and professional development opportunities

• Undertake other ad hoc duties as required to support the credit function

KPIs and Key Outcomes

Settlement Performance

• Settlement turnaround time: Average time from approval to settlement meets or exceeds target timeframes

• Settlement accuracy: Maintain 95%+ first-time-right settlement completion rate with minimal post-settlement corrections

• Documentation compliance: 100% compliance with internal policies and regulatory requirements

• Pre-settlement conditions clearance: Proactive management ensuring all conditions are satisfied prior to settlement date

Collections Performance

• Collection effectiveness: Achieve agreed percentage of assigned portfolio brought to current status monthly

• Contact rate: Maintain consistent proactive customer contact in line with portfolio management strategy

• Aged debt reduction: Contribute to reducing 30+ and 60+ day arrears within portfolio

• Payment arrangement success: High percentage of negotiated arrangements maintained by customers

Operational Excellence

• Process efficiency: Identify and implement at least 2 process improvements per annum

• Stakeholder satisfaction: Positive feedback from brokers, dealers, auction houses, and internal teams

• Data quality: Maintain accurate and up-to-date records in all systems

• Team contribution: Actively support team goals and contribute to positive culture

Ideal Person Profile

Essential Experience & Skills

• 1-3 years experience in settlements, collections, or financial services operations

• Experience managing loan settlements autonomously from start to finish (asset finance)

• Background in collections, recoveries, or credit control activities

• Strong understanding of loan documentation, PPSR security registration, and settlement procedures

• Knowledge of compliance requirements including Privacy Act, NCCP, AML/CTF, and relevant credit legislation

• Proven ability to manage multiple competing priorities and meet deadlines

• Exceptional attention to detail and commitment to accuracy

• Strong written and verbal communication skills

• Proficiency with Microsoft Office Suite and ability to learn internal systems quickly

Desirable

• Exposure to both settlements and collections in previous roles

• Knowledge of PPSR (Personal Property Securities Register) processes

• Experience with loan management systems or CRM platforms

• Familiarity with Credit Codes, AML/ CTF, Privacy Act or Asset Finance

• Certificate or Diploma in Finance, Business, or related field

Personal Attributes

• Process-driven: Thrives in structured environments and follows procedures while identifying improvements

• Resilient communicator: Comfortable handling difficult conversations with empathy and professionalism

• Detail-obsessed: Takes pride in getting things right the first time

• Self-motivated: Works independently with minimal supervision while knowing when to escalate

• Team player: Supports colleagues and contributes positively to team culture

• Adaptable: Comfortable switching between settlements and collections tasks throughout the day

• Growth-oriented: Interest in developing credit analysis skills and progressing within the function

• Customer-focused: Balances firm collections approach with empathy and commercial sensibility

• Integrity: Demonstrates high ethical standards and professionalism in all interactions

What is on offer

• Full-time office-based role with supportive team environment

• Exposure to both settlements and collections functions

• Clear pathway to Credit Analyst opportunities as the team expands

• Professional development and training support

• Opportunity to make a meaningful impact during a growth phase

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