Customer Care Consultant

7 days ago

Springfield Lakes, Queensland, Australia Blackwoods Full time $104,000 - $130,878 per year

Your Opportunity
We're on the lookout for an enthusiastic Customer Care Consultant to join our friendly and supportive team in Carole Park, QLD If you love chatting with people and solving problems over the phone, this could be the perfect role for you.

As part of our Customer Care Contact Centre, you'll be the first point of contact for our customers helping them with everything from product questions to order issues. You'll play a key role in making sure every customer feels heard, supported, and satisfied.

This is a fast-paced, rewarding role where you'll be encouraged to think on your feet, find solutions, and make a real difference. We've got a great training and development program to help you hit the ground running and grow your skills from day one.

What You'll Be Doing

  • Delivering friendly, helpful service to Blackwoods customers—mostly over the phone, but also via email and other systems
  • Taking ownership of customer enquiries and resolving them quickly and efficiently
  • Using customer history to understand their needs and spot upsell opportunities
  • Building strong relationships and staying up to date with our products and processes
  • Letting customers know about new products and services when relevant

What You'll Bring

  • Experience in a high-volume call centre environment is a big plus (but not a dealbreaker)
  • A customer-first mindset and a knack for solving problems
  • Great communication skills — especially over the phone
  • Confidence working independently in a small, close-knit team
  • Familiarity with Microsoft and/or cloud-based CRM systems

Why Our Team Enjoys Being Part Of Blackwoods
To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

  • Competitive permanent salary and incentives
  • Team member discounts, and offers from over 300 corporate partners
  • Attractive Wesfarmers share plans every year
  • Flexible working with access to our 'All Can Flex' program
  • Highly successful Refer-A-Friend program – earn up to $2,000 for each referral
  • Regular team events, celebrations, birthdays, milestones and BBQs
  • Generous paid parental leave
  • Free onsite free parking and more

NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing out

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

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