Parts and Service Development Manager – Northern Region

Are you looking for a role that gives you the freedom to develop and execute strategies with partners at all levels of the organisation from branch operations to Senior and mid-level management? A role that impacts change and the way we service our customers. A role that is focused on developing our Parts and Service Business?
If your answer is yes to the above and if you are a results-driven individual with a passion for customer service, then keep reading.
About The Role
Based at our brand new office in Wacol, the Parts and Service Development Manager will work closely with our branch sales and operations teams to identify growth opportunities and assist in developing and implementing strategies to drive business improvement and customer satisfaction.

Your Duties Will Be

• Influence the business development activities for parts and services across the Northern Region
• Identify opportunities, and implement strategies to grow our market share within the Parts & Service business
• Analyse sales trends and other data – and then develop and implement parts and service marketing initiatives to deliver growth – both locally and nationally
• Support the development, project management and implementation of national parts and service business improvement initiatives
• Conduct deep analytical parts and service sales territory reviews to support the local branch management team in identifying areas of improvement and growth
• Support the branch management team Coach, lead and mentor the regional parts and service sales teams.

To Be Successful In This Role You Will Need

• Experience in a similar role / Project Management / Dealer Development role – with a track record of growing and improving the business.
• Ability to develop and implement sales and marketing strategies.
• Strong commercial acumen and exceptional analytical skills (advanced EXCEL is a must)
• Excellent stakeholder engagement and management skills
• Tertiary qualifications in business/engineering or trade preferred.
• An understanding of the mining/construction market will be an advantage but is not essential
• Senior business-level communication and presentation skills

Hitachi Benefits

• Work-life balance: an environment that gives you the flexibility to work from home.
• Competitive salary: Base salary + commissions + car/car allowance ( worth $21K approx. PA )
• Health: Discounted Medibank health insurance policy
• Wellness program: access to Employee Assistance Program
• Stability: Permanent Full-Time Position in a leading OEM with long-term job security
• Uniform: Generous corporate uniform supplied
• Training and Development: Continuous training and upskilling with real career development opportunities
• Home Electrical Appliances: Employee exclusive staff discounts on Hitachi goods
• Company culture: Supportive management who value your input in finding new and improved ways to achieve success. Be a part of a leading OEM that genuinely values its employees and ensures everyone is happy and safe at work

About Us
Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after-sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.