Fraud & Scams Monitoring Analyst

Rabobank is the world's leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do.

Are you passionate about safeguarding & mitigating against fraud & scams? If so, this could be your next role Rabobank's Fraud & FEC Investigations - ANZ function have an opening for a Fraud & Scams Monitoring Analyst in Sydney.

This is a Line 1 role within an ANZ regional team responsible for managing external fraud & scam risk, by ensuring fraud scenarios & rules are optimised, transaction data is analysed to identify potentially fraudulent activity & fraud investigated & managed appropriately & effectively across both Australia & New Zealand. You will report to the Team Leader, Fraud Detection & Response.

Top Role Accountabilities:

• Analysing internal & externally generated data to identify potentially fraudulent behaviour & emerging threats or trends that may be useful to the Bank to mitigate fraud risk
• Investigating & responding to scam incidents
• Investigating fraud alerts generated & other external fraud events
• Analysing relevant data to identify potentially fraudulent transactions or behaviour & emerging threats or trends that may be useful to the Bank to mitigate fraud risk
• Performing post investigation activities, including loss assessments & recoveries
• Identifying & supporting vulnerable customers through the scam management lifecycle

To be successful in the role, you will have:

• A minimum of 1-3 years in a similar role within fraud operations
• Proven experience in triaging fraud alerts, conducting investigations, escalating cases, & reporting incidents with accuracy & urgency
• Experience in reviewing transaction & login data to identify & flag potentially fraudulent activity
• Excellent communication skills including the ability to talk confidently & professionally with clients
• An ability to be autonomous & self-sufficient as well as collaborate within a team
• Analytical thinker with experience supporting product, process, and system updates through fraud risk assessments
• Knowledge & experience of Threat Metrix or similar tool highly regarded
• An ability to work 8am to 4:30pm Monday to Friday highly regarded

Our Values:
Rabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, "Client Driven", "Responsible", "Professional" & "Cooperative" make it a great place to work. We welcome applicants from diverse backgrounds.

If you'd like to discuss how we can make our opportunities more accessible to you, please let a member of the Talent Acquisition team know.

What we're proud to offer you:

is our hybrid way of working at Rabobank & for Australia, that means we have a blend of time working between the office & home

Wellbeing leave
. These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling lives

Education Assistance Program
. Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development

Parental Leave
that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave)

Bonus and Additional Leave
. We realise sometimes 4 weeks Annual Leave isn't enough At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave

Extra Insurance
. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance

Rabo Workplace Giving program
. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners