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Intake Worker

2 weeks ago

Melbourne, Victoria, Australia ACSO Full time $45,835 - $76,400 per year

Is this you?

  • Passionate about supporting forensic clients with complex needs to develop skills?
  • Want to be part of a team dedicated to creating a safe and inclusive community, supporting people to successfully transition out of the justice system?
  • Seeking a rewarding role with competitive perks, and a supportive organisation that values your growth and wellbeing?

At ACSO, we look for people who believe in second chances, who share our values and are passionate about supporting forensic clients to re integrate back into the community. If this sounds like you, read on

What ACSO can offer you

  • Part-time 0.6 FTE, fixed term position available till August 2026.
  • Sunshine location.
  • $45,835.30 base salary (pro rata $76, % superannuation + NFP salary packaging options.
  • Annual leave loading of 17.5%.
  • Learning and development opportunities - including specific training including in Trauma Informed Practice, Mental Health First Aid (MHFA), Applied Suicide Intervention Skills Training (ASIST), plus best practice training on all aspects of Diversity, Equity, Inclusion and Belonging.
  • Flexible working arrangements - includes option to work from home 1 day per week
  • Career progression opportunities - leadership development programs and coaching, opportunities for internal consultancy or secondments to other programs
  • Wellbeing initiatives - such as free flu vaccines, wellbeing and professional development vouchers, Employee Assistance Program and Reward and Recognition Program. Our employees matter
  • Dedicated inclusion and diversity initiatives to support employees from all backgrounds and dispositions, including specialised leave for cultural ceremonies or gender affirmation.

About Us

The Australian Community Support Organisation (ACSO) is a vibrant, values driven NFP, focused on partnering with Government and the community to co-design services that create real social change. We are an organisation with a bold vision to create a safe and inclusive community where prison truly is the last resort. Our purpose is to strengthen the wellbeing of our communities by advocating for and delivering services which divert people away from the justice system.

The Australian Community Support Organisation recognises the right to a safe and inclusive service without bias. ACSO is committed to the equitable treatment of its participants, employees and partners. We believe in humanity and celebrating the diverse voices of our community through leadership, practice and policy design, to honour and embrace diverse traditions, cultures and experiences of those we support and work alongside.

About the program and role

The Community Support Program (CSP) is a crucial service that compliments Corrections Victoria's specialist case management model. The CSP provides pro-active, practical and individualised assistance that facilitates post-sentence order offender's access to a range of community supports and services that address their multi-faceted needs.

Duties will include:

  • Process client referrals within 2 business days
  • Assist in ensuring allocation within 14 business days
  • Provide timely responses to enquiries from clients and other stakeholders
  • Assist with program data collation and reports to program managers as requested
  • Assist with the transition of clients from custodial or residential settings to the community, and in the development, review and evaluation of support plans, transition and exit plans
  • Liaise with clients, their care teams and internal staff as part of the intake process if required
  • Assess clients' risks and needs, as well as suitability for the program in accordance with the established eligibility criteria
  • Maintain up-to-date intake, allocation and exit data for all clients
  • Complete data entry for all allocated clients on OSCA and internal databases
  • Assist with program delivery as required.

What we're looking for

  • Minimum certificate qualifications and/or experience in criminology, community services or disability/mental health
  • Demonstrated skills in individual record keeping, and gathering and recording of statistics
  • Strong report writing ability
  • Excellent organisational skills, the ability to prioritise tasks, and work with minimum supervision
  • The ability to communicate, work with, and understand the needs of the client group
  • A demonstrated knowledge of the relevant and current legislation relating to the client group
  • A solid understanding of the criminal justice system, particularly the post-sentence order process
  • Strong interpersonal and communications skills, including the ability to negotiate, liaise and consult with a wide range of stakeholders, both in government and non-government organisations

How to apply

If you think you'd be a great fit - we'd love to hear from you

To apply and view the position description (PD), please visit our careers website and provide a copy of your resume, a brief covering letter outlining responses to the selection criteria found in the PD.

As ACSO is an NDIS provider, the successful candidate must hold an NDIS Worker Screening Check Clearance before they commence employment in this position.

To learn more about this position, please contact Angela Goodhew, Program Manager, on

Applications close Tuesday 26 August 2025

Applications may close early if a suitable candidate is found sooner, so we recommend applying early

ACSO proudly acknowledges Aboriginal and Torres Strait Islander people as Australia's first peoples and pay respect to their rich culture, lores, customs and elders past and present. We strongly embrace the spirit of reconciliation and continue working towards ensuring an equal voice of Aboriginal and Torres Strait Islanders, particularly those who have been touched by the justice system.

ACSO recognises the right to a safe and inclusive service without bias and aims to provide a safe working environment, one which seeks to protect those affected by domestic and family violence and holds those who may use domestic and family violence to account, whilst supporting positive behaviour change.

ACSO embraces diversity within its workforce and encourages applications from appropriately qualified and skilled people regardless of their background. All suitable applicants for this role will be considered regardless of age, ability, race, gender expression, sex, cultural background, spiritual beliefs or lived experience.