Regional Account Manager

23 hours ago

Melbourne, Victoria, Australia ForestOne Full time $90,000 - $120,000 per year

Company Description

ForestOne is an Australian-owned company specializing in locally manufactured and sourced wood-based and decorative building products. With a history of over 140 years in the building industry, ForestOne is committed to delivering quality materials that enable architects and designers to Specify Responsibly for sustainable projects. This role offers the opportunity to work with a company with a century of expertise, a global supply network, and a focus on innovation.

Role Description

This is a full-time role for a Regional Account Manager based in Melbourne, VIC. The Regional Account Manager will be responsible for managing key accounts, developing relationships with shopfitters, cabinet makers, kitchen & bathroom specialists, timber wholesales and Hardware resellers.

Responsibilities

  • Grow profitability and sales with existing customers.
  • Establish and develop business with new customers not currently buying from ForestOne as a preferred supplier.
  • Identify and pursue opportunities for growth into new products.
  • Implement and launch new products into relevant customers as required.
  • Develop and demonstrate a detailed understanding of markets
  • Develop strong business partnerships with representatives of (potential) customers in the relevant segment.
  • Capture market and customer insight via CRM as per organisational requirements.
  • Ensure pricing is strategically set via State Sales Manager to maximise profitability.
  • Provide feedback to State Sales Manager on competitor pricing.
  • Allocate customers to appropriate pricing structure, list and contract as approved by State Sales Manager.
  • Create, implement, and develop major accounts / pricing initiatives.
  • Maintain customer price contracts in CRM.
  • Maintain customer records in CRM.
  • Assist with establishment of credit accounts as required by National Credit Manager.
  • Assist with collection of funds as required by National Credit Manager.
  • Comply with all ForestOne policies and procedures and successfully complete required trainings.
  • Work in a safe, efficient, and effective manner, proactively contributing to workplace initiatives, utilising ForestOne's CIA system.
  • Assist in clearing slow/obsolete stocks.
  • Ensure disputes, product failures and credit claims are handled in a timely and professional manner.
  • Ensure customers, suppliers and visitors are treated politely and professionally, with a high standard of customer service.

Qualifications

  • Sales and Account Management skills
  • Experience in the building or construction industry HIGHLY regarded
  • Experience in Hardware and Resellers is HIGHLY regarded
  • Strong communication and interpersonal skills
  • Ability to build and maintain client relationships
  • Knowledge of sustainable materials building practices HIGHLY regarded
  • Knowledge of designer materials and finishes HIGHLY regarded
  • Proficiency in Microsoft Office and CRM software
  • Willingness to travel to regional Victoria for client meetings

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