Business Manager

Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other

Southern Cross Care Queensland is seeking an experienced Business Manager to join the Home Care team and support our communities in Southeast QLD.  

What can Southern Cross Care Queensland offer you?

• 12-month full-time contract
• Competitive renumeration + benefit of generous Not-for-Profit salary sacrifice options to take home more
• Great staff culture within a supportive organisation
• Ongoing individualised training and mentoring programs
• Employee Assistance Program for employees and their families
• Purpose driven organisation making a real difference
• Hybrid work environment with a base location of Ashmore, Caloundra, Upper Mount Gravatt or Raceview

About the role

As the Business Manager, you will oversee the financial, administrative, and compliance functions that support the effective delivery of Support At Home (SAH) and Commonwealth Home Support Programme (CHSP) services.

Working in this role you will be ensuring accurate management of client funding, adherence to legislative and organisational requirements, and timely financial reporting. Working closely with operational and finance teams, the Business Manager provides oversight, guidance, and analysis to support informed decision-making and sustainable business performance.

In this role your responsibilities would include:

• Client Funding and Compliance
• Management of client admissions and discharges in PRODA, ensuring compliance with Department requirements.
• Overseeing DEX claiming processes for CHSP services.
• Preparation of billing information.
• Management, analysis and reporting of funding.
• Monitoring the progress and reporting on the financial impacts of hardship applications.
• Interpreting and implementing changes to aged care legislation and funding guidelines, ensuring operational compliance.
• Financial Management and Controls
• Approving invoices and credit card transactions in Basware in accordance with delegated authority.
• Provide commentary on financial reports to support financial oversight.
• Supporting the Finance team with reporting and analysis.
• Management and reconciliation of the Cab Charge account, ensuring correct allocation and reporting.
• Reporting and Business Performance
• Preparation and presentation of monthly reports on client numbers, movements, and CHSP outputs.
• Monitoring business performance indicators, identifying trends and areas for improvement.
• Providing input into financial forecasting, budgeting, and strategic planning processes.
• Supporting internal and external audit processes and implementing recommendations as required.

What will you bring to the role?

• Tertiary qualifications in Business, Accounting, Finance, or a related field (Desirable)
• Knowledge of current aged care reforms, Support at Home Program and implications for service delivery
• Demonstrated experience in financial and business management within aged care, health, or community services.
• In-depth understanding of CHSP and SAH funding models, compliance, and reporting requirements.
• High level of proficiency in systems such as PRODA, DEX, Basware (or similar), and related business systems.
• Strong analytical and problem-solving skills with the ability to interpret financial data and trends.
• Excellent communication and stakeholder management skills.
• Proven ability to manage competing priorities and meet deadlines with accuracy and attention to detail.
• Demonstrated leadership, integrity, and commitment to continuous improvement.

Who is Southern Cross Care Queensland?

*Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community.

Since then, SCCQ has grown to employ over 1700 staff caring for and supporting more than 2000 people across 17 residential aged care homes, 8 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and regional Queensland, New South Wales and Victoria.

We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.

At SCCQ, we are just as focused on creating a culture where every person matters. Our culture program, Known & Loved, is unique to Southern Cross Care Queensland, enabling staff to build genuine community connections with each other and those we serve. How can you apply?If you are a Business Manager with experience and skills needed to fill this role and are ready to make a difference and help us grow communities where best lives are lived, then we'd love to hear from you. Apply todayIf you have any queries around Southern Cross Care QLD 's recruitment process or about the role please contact us at  Cross Care Queensland is a proud Equal Opportunity Employer. We celebrate the diversity across our entire team and welcome candidates from all backgrounds to apply. Please note that all employment offers will be conditional upon a satisfactory NDIS workers screen, the right to work in Australia and maintaining an up-to-date flu vaccination status.Our Mission: Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individuals, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us.*