Cemetery Services Officer

Bathurst Regional Council is currently seeking a Cemetry Services Officer to manage the day-to-day operations of Council's cemeteries within the Bathurst Region ranging from customer service delivery, coordination of cemetery maintenance, ensuring regulatory compliance, policy development, providing technical advice and community consultation / involvement.

Key Requirements

• Coordination and supervision of maintenance staff / contractors and or volunteer programs relating to cemetery maintenance
• Development of policies and programs for the operation / management of Council's Cemeteries.
• Consultation with stakeholders, including community interest groups, state and federal government and other funeral services stakeholders
• Ensuring legislative / reporting requirements of Council's various cemeteries are complied with
• Developing and maintaining cemetery records, and
• Providing cemetery services to customers in accordance with Council's adopted policies.

• Tertiary qualifications in administration, customer service, or related field
• A minimum of two years' experience in a customer service or cemetery operations role
• Experience in handling sensitive situations and providing compassionate customer service, particularly involving bereavement, grief, or other emotional situations
• Ability to multitask, organise and priorities work activities in a high volume and sensitive environment
• Excellent working knowledge of the Microsoft Office suite of software and the ability to adapt to new computer software computer applications
• Demonstrated high level and written communication skills with the ability to clearly convey information, instil confidence and develop good rapport
• Current class C NSW drivers licence
• Demonstrated capacity to manage difficult customers and resolve conflict or disputes between stakeholders
• Solid working knowledge of relevant legislation pertaining to cemetery operations
• Demonstrated experience in the management of staff
• Class C NSW Drivers Licence

• Experience in a Local Government Environment
• Certificate III in cemetery and Crematorium Operations
• Knowledge and understanding of legislative and regulatory frameworks.

• Work/Life Balance
• Rostered day off every third week
• Generous leave entitlements
• Corporate gym membership
• Employee education assistance
• Access to training and professional development opportunities
• Access to confidential employee assistance program

To view the Position Summary click here

This position requires a pre-employment health assessment which includes a functional, audio and drug and alcohol screen.

Salary: $1,615.10 to $1,696.99 per week + superannuation

Position Status: Permanent Full-time

Hours of work: 38 hours per week with an RDO every third week

Application closing date: Sunday, 26 October 2025, at 11.59pm

Contact Officer: Mark Kimbel

Bathurst Regional Council is committed to being a flexible, safe, equal and inclusive workplace where diversity is embraced and supported.

As an Equal Opportunity employer, we encourage applications from people who are from different backgrounds including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background.

We are also committed to being a Child Safe organisation with a zero tolerance for child abuse.

How to Apply

To submit your application for this position, please complete the questionnaire below. You will then be prompted to attach your resume and copies of any relevant qualifications (please note, attaching a resume is mandatory). You must have the right to live and work in Australia for the duration of this position to apply for this job.

Your application information will be kept confidential in line with the Privacy Amendment (Private Sector) Act 2000 and the Privacy and Personal Information Protection Act 1998.